Live Football Tickets Review

It can be daunting venturing into the secondary ticket market for football tickets. Unfortunately, from time-to-time, people do lose money to unreliable sellers. For this reason, LiveFootballTickets’ “150% guarantee” is reassuring to see. The guarantee ensures that in the unlikely event that you don’t receive your tickets, you will be refunded 100% of your money, plus 50% credit to use on their site the next time you want to buy tickets.

We obviously didn’t need to use the guarantee, because our match tickets arrived in good time. But it was good to know the guarantee was in place. The guarantee is backed up in their rigorous terms of use.

The game we wanted to buy tickets for was the Tottenham Hotspur vs Liverpool fixture, at the Tottenham Hotspur Stadium on 30 September 2023 (we were keen to see Spurs’ impressive stadium for the first time!).

This was not the most in-demand fixture of the season, but nonetheless, it was undoubtedly a “big” match between two of the finest top-tier Premier League teams. There were plenty of tickets on offer at LiveFootballTickets, so we found one that was a good price (£139 + £30 fees), and which was close to the pitch.

When it comes to choosing your seats, LiveFootballTickets has some excellent features. Firstly, you will find that for all of the biggest stadiums, the site offers a Tottenham Hotspur Stadium seating plan, However, When you hover over the ticket selection, the map indicates precisely where in the stadium the seats are located. This was great, as it meant we could choose exactly where we wanted to sit.

A slight drawback is that if you are buying tickets for a smaller stadium, you may find that the interactive feature is not available.

Another great feature of LiveFootballTickets is that it allows you to sit in groups with multiple people, and makes it clear when this is possible. When multiple seats are available together, there is a clear label saying ‘Up To X Together.’

We only needed to buy one ticket, so we didn’t use this feature. But it’s really handy to have it available.

In some cases, there is extra information available about specific tickets. This information is a little bit hidden – you need to hover your mouse over the little information icon to see it – but we were glad to see that individual tickets had this extra information included. The additional details include all-important information such as ‘Home Fans Only.’ Take note, because you probably don’t want to find yourself seated with your opponent’s fans!

Paying for the match tickets was a smooth and seamless experience, and we received an email notification immediately to confirm the purchase. We ordered the ticket around five weeks before the fixture.

We paid by debit card. PayPal is also integrated on the site, which is a real bonus for many football ticket buyers.

Once the order was complete, we received a confirmation which explained that mobile tickets and instructions would be sent ‘no later than 24hrs prior to the event.’

Ticket delivery information

We received the Spurs ticket over 48 hours before the game, which is a nice surprise, and again added to our peace of mind.

A few days after purchasing the tickets, we realised that we had accidentally entered the wrong phone number when completing the purchase. A simple mistake on our part, and the perfect opportunity to test out LiveFootballTickets’ customer service!

We sent them an email on 5 September. Unfortunately, they did not reply. We forgot about the issue for a few days, and then remembered again on 18 September, and chased them up. This time, they replied on the same day, a few hours later.

It was obviously very important that the right mobile number was on the ticket, or we may have run into problems on the day. It was a little disappointing that our first email was overlooked, but we did get the desired outcome with one quick chase.

For UK customers, LiveFootballTickets has a number you can call for phone support. This is pretty unusual for an online ticket marketplace, and something that you will rarely find elsewhere.

However, if you are outside of the UK, email support is your only option, as there is no live chat feature on their site.

If you have a physical issue with your tickets, Livefootballtickets states, “After you receive your tickets, please keep them out of the sunlight, in a cool, safe place. Please note that direct sunlight or heat can damage some tickets. Tickets cannot be replaced if they are lost, stolen or damaged.”

If the match that you have tickets for is postponed, Livefootballtickets states, “If an event is postponed, the tickets will be honoured for the new date of the show. New tickets will not need to be issued. If you cannot make the new date, we cannot cancel the booking or offer any refunds, however we can attempt to sell your tickets on consignment.”

In the unlikely event that the match is completely cancelled, Livefootballtickets states,

“Livefootballtickets.com will not be liable for any cancellation of or alteration to the booking or any loss or damage to the client arising out of circumstances beyond its control including but not limited to any act of God (rain out, earthquake, flood, epidemic, etc.), war, terrorism, strike, lockout or government regulation.”

As the 4.8 score suggests, customers reviewing LiveFootballTickets on Trustpilot had a lot of positive things to say. Common themes included:

• Seamless purchasing process
• Tickets received in good time
• Good seats
• That they would use LiveFootballTickets again

The Trustpilot reviews revealed two common criticisms.

Lack of communication

Some customers voiced concerns that LiveFootballTickets’ customer support was lacking in terms of the level of communication.

This is a very common pain point across secondary ticketing marketplaces. It seems that, unfortunately, LiveFootballTickets also fall short here, at least for some customers.

As discussed above, in our own experience we found that the first time we contacted customer service, we didn’t receive a response. However, we got the support we needed when we sent a follow-up email.

Incorrect details

Some reviewers on Trustpilot reported that LiveFootballTickets provided some inaccurate information when it came to purchasing premium football tickets that included extras such as museum tours, pre-match meals and more.

This issue didn’t affect us, but it has been mentioned by several customers on Trustpilot. It seems that if you’re looking to purchase more than just football match tickets, this is where you’re more likely to run into problems.