fanatix Review

We spent a few minutes clicking through the menus on Fanatix, checking out their listings.

What we found was remarkably high availability for most of the events that we explored—from the Canadian Grand Prix to Wimbledon tickets to Bruce Springsteen tickets and Bad Bunny tickets.

We were hunting for Kendrick Lamar and SZA for their limited run of London shows in July 2025. Despite the massive demand for these dates, there were still plenty of tickets for these shows, although we were under no illusions that we had to act fast.

The user-friendliness on Fanatix extends to the individual event page, with a clear list of ticketing options on the right-hand column and a polished interactive stadium plan on the left.

It’s obvious which seating sections have tickets on offer, and each listing contains a small wealth of useful information to keep in mind, including how many tickets are still available in the chosen section.

Small question mark buttons reveal yet more info about age restrictions, the view and seating location.

At the bottom of the checkout form you will find a prominent popup that goes into detail about the guarantee that Fanatix applies to all of its transactions.

This makes clear that Fanatix.com is not the seller of any ticket, but by providing the marketplace, it does take responsibility for the tickets’ authenticity.

So if the site falls short, all purchases are backed by a 100% guarantee, which also includes 50% credit from your original order towards a future purchase.

This is a timely and reassuring piece of info at a crucial stage in the transaction, when many buyers might get cold feet.

We know that getting to a concert, especially if you’re buying resale tickets, will never be cheap these days. That said, relatively speaking the prices for tickets on Fanatix were reasonable, especially when we matched them with the site’s competitors.

The price for Kendrick Lamar tickets for section 451 at the Tottenham Hotspur Stadium was £174 each (tickets were part of a pair). For equivalent seats on StubHub the starting price was £214. The price on Vividseats was £183, while the cheapest we could find on Gigsberg was also £183.

At the very least, this suggests that the prices on Fanatix are competitive when it comes to concert tickets.

At checkout you’re presented with the service fee, which is an inevitable part of buying tickets on the secondary market.

Again, we are realistic on this topic, and understand that service fees are a necessary inconvenience, helping to keep the most trustworthy sites on top of security and running smoothly.

If there is a negative to how Fanatix confronts users with the fee, it’s by combining it with tax, making it tricky to work out just how big the charge is. You also aren’t made aware of any fee being added until you’re about to pay.

At any rate, it comes to about 30% of the ticket price. If we subtract 10% for what we assume is Spanish VAT for cultural activities we end up with 20%, which is relatively low by the standards of the resale ticketing industry.

Yes, and this could be a minor drawback, because there’s a small chance that the price you pay on the site may not be exactly what is charged from your bank account: “To make it easier for fans to buy from Sellers on our site we provide currency conversion estimates. We update them regularly so the price you see is very close to what gets charged by your bank, but please note that we cannot guarantee it will be exactly the same.”

The answer is “yes”, but only if an event is cancelled and not rescheduled, or if something goes wrong on the sellers’ end: “Under the extraordinarily rare circumstances in which an event is cancelled or government restrictions on stadium capacities are implemented, We will refund you the ticket purchase price, through a credit back on the payment method you have used…In the rare event you do not receive your tickets in time for a match (for an event that is not cancelled), a full refund will be issued to you.”

No, and this is common practice for secondary marketplaces. Your tickets will remain valid for the rescheduled date: “Event dates and times are always subject to change. In fact, it happens frequently, so it’s important that you check with the venue or local media regularly for the correct time and date – yes, sometimes they will move the date of the matches. When you make a purchase for a specific event, you are purchasing tickets for that event regardless of the date/time that it is played.”

While Fanatix doesn’t offer a peer-to-peer (p2p) sales platform, you do have the option of allowing the site to resell your tickets ‘on consignment’: “If the customer would like to sell the tickets that they purchased, they can contact us to do so. We will attempt to sell the tickets for them on consignment…If the customer originally purchased those tickets from our website, we will attempt to resell their tickets and recover as much of the money as possible, up to the amount that they paid for them.”

Mobile tickets, which now account for almost all tickets sold on the site, should be with you within 48 hours on an event: “Mobile Tickets are QR codes that are usually transferred 24/48 hours before the match and, depending on the club or federation responsible to release them, our customers may be required to download an application in order to receive them and present at the stadium gates.”

Let’s move on in our Fanatix.com review by assessing the response to the site from other users on the internet.

As you can see from the keywords, the reviews from Fanatix’s small array of users chimes with our experience with the website.

As for the content of the reviews, almost every single one used the word “easy” at some point. Again that simply backs up what we encountered. It was a breeze to locate tickets, select our seats and pay for them.

We should also point out that a Fanatix representative responds to most of the Trustpilot reviews. We’ll be keeping an eye on responses should someone have a negative experience or a mix-up with Fanatix in the future.