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How Does the West Ham United Ticket Exchange Work? A Definitive Guide
So the Hammers have got a big Premier League clash coming up at the London Stadium, but tickets have sold out in a flash.
The good news is that the club has a Ticket Exchange (TX) option that kicks in as soon as tickets sell out. This means you can still get tickets in the weeks and days leading up to the game.
But how does the West Ham Ticket Exchange work? We’ll answer all queries, from how to buy to how to sell, in our in-depth guide. Let’s kick off with a common question.
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What Is the West Ham United Ticket Exchange?
The West Ham United Ticket Exchange is a service that allows West Ham season ticket holders and Club London (seasonal hospitality) members who can’t get to a home game to relist their ticket for other fans.
The Ticket Exchange only becomes available when a match has sold out. The seller recoups the pro-rata price (1/19) of their season ticket as Club Cash (ticketing credit), minus a 10% service charge.
Meanwhile, buyers will pay a $1 booking fee when they purchase TX tickets.
As well as helping to keep the London Stadium full and give the Hammers all the support they need, it’s a reliable way for fans to get to sold-out matches.
Who Can Buy Tickets on the West Ham Ticket Exchange?
Anyone who is registered with West Ham’s official website and has created a Client Reference Number (CRN)—easily done with a simple click—will be able to buy tickets via the team’s Ticket Exchange.
As opposed to most other Premier League clubs you don’t need a West Ham United membership (Claret) to be able to buy tickets on the West Ham United Ticket Exchange.
If you’re searching for tickets on the WHUFC Ticket Exchange, it’s a breeze to find them if they’re available.
How Do You Buy Tickets on the West Ham United Ticket Exchange?
Clicking Tickets on the homepage will take you directly to a list of home matches currently on sale.
If a match is sold-out and the Ticket Exchange is active, you will see this text on the button for the match: BUY OR RELIST ON TICKET EXCHANGE.
Clicking will take you through to an interactive stadium map allowing you to see where seats may be available. Here you can specify your level, how many seats you want together, a price range and seat attributes (aisle).
If you click on a specific section you’ll get a preview of the number of seats available in that part of the ground.
You can then zoom in on your preferred section, and you will see in detail where any seats are available.
These available seats will appear in claret on the stadium map.
Then all you have to do is click on the seats that you want and you’ll be ready to make a purchase.
Note: You can also use the Find Seats for Me function, which saves having to inspect the stadium map.
What is the Usual Order of Sale for West Ham United Tickets?
For Premier League home matches West Ham tickets tend to go on sale between four and six weeks before a fixture.
As soon as a match goes on sale, fans with a Claret Membership will get a 24-hour window in which to buy tickets.
The most popular matches like London derbies and visits from other Big teams will sell out in this period and the Ticket Exchange will become active.
Matches that don’t sell out within the 24-hour priority window will go on general sale, allowing non-members to buy a ticket.
These matches normally sell out as the match approaches, and as soon as that happens the Ticket Exchange will be open.
We wrote this guide at a time when the club was enduring a difficult period, affecting demand. However, many times it will be tricky to buy WHUFC tickets, even on the Ticket Exchange.
On some occasions it may be a real challenge to find two seats next to each other.
We’ve put together some tips to help you use the West Ham TX when availability is low.
Tips for Buying West Ham Tickets on the Ticket Exchange
- Keep an eye on the sell-out date: The moment a West Ham match sells out there’s normally a rush of season ticket holders relisting their seat. Try to beat the rush by checking the TX as soon as the club announces a sell-out.
- Don’t stop trying: Give yourself as much time as you need to keep checking the stadium map. You may need to repeatedly come out of the map and click on the BUY OR RELIST ON TICKET EXCHANGE button. The official club advice is to ‘check back regularly’.
- Check on the day of the match: There are many last-minute reasons why a season ticket holder may not be able to attend on matchday. You may have some luck on the morning of a game.
- Be flexible on seating location: At the London Stadium, Lower Tier seats are normally in high demand. So there’s a good chance the Upper Tier will have a lot of availability, while Lower Tier options are scarce. If you need two seats together you may have to compromise on location.
You can preview these locations with the help of our London Stadium seating plan.
How to Sell West Ham Tickets via the Ticket Exchange
Here are simple step-by-step instructions for Season Ticket holders to re-list their seat on the West Ham Ticket Exchange.
- Sign in to your West Ham Ticketing account.
- Open the fixture and select Manage tickets.
- Your seats will appear—tick the seat(s) you want to list and select Sell tickets.
- Choose how long to list them (by default, listings close 3 hours before kick-off).
- Click Complete sale to create your listing.
- Review the seat value shown—this is the Club Cash you’ll receive if it sells.
- Accept the Terms & Conditions and confirm.
You’ll get an email when your seat is listed, and another if/when it’s sold.
How Can I Use West Ham United Club Cash?
You can use WHUFC Club Cash on:
Tickets & Matchday
- Additional Premier League home tickets
- Hospitality tickets
- Upgrading junior/senior Premier League home tickets
Season Tickets & Memberships
- Season Ticket renewals
- Claret Membership renewals
- Joining the Season Ticket Waiting List
Retail
- Purchases at official West Ham Stores (online and in-store)
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How Does the West Ham United Ticket Exchange Work? | Frequently Asked Questions
When does the West Ham United Ticket Exchange open?
The West Ham Ticket Exchange opens as soon as the match has sold out. This can happen any time between five weeks and a few days before a match at the London Stadium.
For example, for West Ham United vs Crystal Palace in 2025/26, the Ticket Exchange opened on 16 September, just four days before the match on 20 September.
When does the West Ham United Ticket Exchange close?
The West Ham Ticket Exchange closes 3 hours before kick-off.
Do you have to be a member to use the West Ham United Ticket Exchange?
No, you don’t need a Claret Membership to use the West Ham Ticket Exchange to buy home tickets for London Stadium.
Can a Claret Member re-list their ticket on the West Ham Ticket Exchange?
No, this service is only open to season ticket holders and seasonal hospitality (Club London) members.
Can I get a refund on my West Ham Ticket?
No, West Ham match tickets are non-refundable.
The club only considers requests for refunds in exceptional circumstances. These must be made in writing at least 72 hours before kick-off.
A change to the match date or kick-off time isn’t considered an exceptional reason by the club.
Final Thoughts: How Does the West Ham United Ticket Exchange Work?
So that concludes our guide on how the West Ham United Ticket Exchange works. We’ve looked at everything, from site navigation to Club Cash.
We’ve also seen that some matches will have a lot of availability, while tickets will be like gold dust for the biggest matches on the fixture list.
Now, for those hard-to-find matches the secondary market is a great option. This is where a price aggregator like Ticket-Compare.com comes in.
We check West Ham tickets across the most reliable resale sites on the market. All tickets are sold with 100% guarantees from the selling website, for total peace of mind.
At this moment we have 40,664 West Ham United tickets on sale, with our cheapest tickets going for just $39.
A game not to be missed right now is Manchester City vs West Ham United at $64 and you can still get to this match if you move quickly!
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