Using the Arsenal Ticket Exchange: Everything You Need to Know

Today, Arsenal sells all home tickets in a members-only ballot. As any frustrated Gunners fan will tell you, chances in this lottery system are slim, especially for the most popular football matches.

For a few matches in 2024/25 that rate was as low as 7% . Some fans with an Arsenal Membership went through the whole season without being offered the chance to buy one ticket in the ballot.

Thankfully, the ballot isn’t the end of the road for buying Arsenal tickets. As soon as the ballot results are announced, unsuccessful fans can try their luck on the Arsenal Ticket Exchange (TX).

With this service, fans with a valid membership can try to buy any tickets that are re-listed by season ticket holders and other members.

But how does the Arsenal Ticket exchange work? Read on and we’ll explain all. We’ve also got some expert tips to boost your chances of buying those all important tickets.

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What Is the Arsenal Ticket Exchange?

The Arsenal Ticket Exchange is the club’s own digital marketplace, allowing Arsenal Season Ticket Holders and Silver and Red Members who can’t attend a sold‑out home match to re-list their seats at face value for fellow Arsenal members.

It’s another official way to buy Arsenal tickets if you miss out on a ticket in the ballot, which is the club’s primary sales method for general admission tickets.

Red Members have very low odds of buying a ticket in the ballot system, so as a fallback the Ticket Exchange offers some hope of getting to the match.

In the 2023/24 season, the last year that the club published statistics, 20,000 members who were unsuccessful in the ballots were able to buy tickets through the Ticket Exchange.

On average, 4,200 tickets per match were resold on the Arsenal TX—but who can use this service to buy tickets. Let’s find out.

Who Can Buy Tickets on the Arsenal Ticket Exchange?

As buyers, Arsenal Red (basic members) and Silver members (advanced members) who are unsuccessful in the ballot will always have priority to use the Arsenal Ticket Exchange.

This rule was introduced before the Liverpool match on 15 December 2023

Restricting the TX to unsuccessful ballot applicants helps make sure that genuine supporters get access to the tickets re-listed on the platform.

As the match approaches, the club may decide to open the Arsenal TX up to all members, even those who didn’t enter the ballot, and they take this decision on a match-by-match basis.

How to Buy Tickets on the Arsenal Ticket Exchange

This is what you have to do to buy tickets on the Arsenal TX:

1. Log in to your Arsenal account

Head to Arsenal’s Eticketing portal and click the head‑and‑shoulders icon (top right) to log in.

2. Head to match tickets

Now you’re logged in, select Match Tickets at the top of the page.

3. Choose your fixture

Now click All Matches. Find the game you want to get to and click Find Tickets.

4. Enable Ticket Exchange listings

Next, toggle on Include Tickets Posted on Ticket Exchange in the left‑hand menu to view re-listed seats on the TX.

5. Select your block and seats

Available blocks will be shown as blue, while unavailable blocks will be greyed out. Click your chosen block in the Emirates Stadium seating plan to see individual seats.

Click the seat you want, then hit Add to put them in your basket.

6. Checkout and payment

Click Proceed To Checkout. Select your card type, enter payment details, review your order and click to complete the purchase.

7. Receive your digital pass

After payment, each ticket you buy becomes a digital pass on your Arsenal account.

Now you’re all ready with your match‑day tickets for Emirates Stadium!

Tips for Using the Arsenal Ticket Exchange to Buy Tickets

Demand for Arsenal tickets is so high that there are now plenty of well-established tips for using the Arsenal Ticket Exchange.

We’ll sum up our Top Five most effective below, along with some extra hacks that we can vouch for:

1. Check when ballot results come out

Ballot results are released around 6 to 8 weeks before an Arsenal match for Premier League tickets. Around that moment a game is considered sold-out and the TX opens.

So check that day, the day before because many spares will pop up in those first few hours.

2. Check right before the Arsenal TX closes

We have noticed an influx of tickets the night before a match and also just before the TX window shuts on match‑day morning. Be prepared to leave it late.

3. Be persistent if you can

The more hours you can dedicate to the Arsenal TX, the better your chances. So be disciplined: Set aside chunks of time to refresh the page and hunt for tickets.

Ideally you should do this on both phone and desktop (or two browsers/devices). That way you can swap out one device if it times out.

4. Use the mobile site

Many users find the phone interface a lot more responsive than desktop.

So have the app/site open on your phone alongside desktop to leap on any opportunity that comes up.

5. Use a fast browser

The Arsenal TX user interface is notoriously clunky.

Browsers like Chrome and Edge tend to handle it best. Just be sure to keep them updated and to clear your cache regularly.

Advanced Buyer Hacks for the Arsenal Ticket Exchange

Bookmark the captcha-refresh link

Having a direct bookmark to the captcha refresh link on the page allows you to avoid extra clicks and jump straight into the queue.

This helps you get back into the ticket search after you have refreshed multiple times, and have been faced with the 401 (Unauthorized) or 403 (Forbidden) message.

It’s faster to prove you’re human if you simply bookmark the link back to the captcha.

Master the slider toggle

Hover your mouse over where the Include Tickets Posted on Ticket Exchange toggle appears and spam‑click the moment it activates.

On slower connections, wait one or two seconds between clicks to make sure that it registers.

Stay manual to avoid blocks

Arsenal actively logs request timings and will disable accounts that look too fast. Stick to manual refreshing to avoid falling foul of the club’s anti-bot measures.

If you do get blocked, switch to incognito or a different browser to reset your session.

Take breaks when frustrated

If you hit a dry spell, take some time out and come back later feeling sharp.

Fresh eyes (and fingers) seem to spot releases that you might otherwise miss if you’ve been in front of a screen for hours.

Use multiple memberships wisely

If you have more than one membership tied to your account, try searching under each separately for single seats. People often list lone seats rather than pairs.

Who Can Sell Tickets on the Arsenal Ticket Exchange?

As sellers, Season Ticket Holders and Silver and Red Members can list their seats on the Ticket Exchange, as we said above.

It needs restating because many clubs, including the Chelsea Ticket Exchange, only allow season ticket holders to re-list their tickets.

Sellers receive face‑value credit (no fee for season ticket holders; members pay a 10% admin charge) directly into their Arsenal Cashback account for withdrawal.

How Do You List Tickets on the Arsenal Ticket Exchange?

Follow these steps to list your ticket for resale on the Arsenal Ticket Exchange:

1. Log in to your Arsenal Eticketing Account

After clicking the head-and-shoulders icon, select Manage Tickets.

2. Choose Your Match & Seat

From the list of fixtures, click the game you want to re-list tickets for.

Tick the checkbox next to the seat(s) you want to sell.

Click Sell On Ticket Exchange under Ticket Actions.

3. Complete the Listing

On the confirmation page, click Proceed To Payment.

Double-check your selected seat(s), accept the Terms & Conditions, then click Complete Purchase.

4. Confirmation & Fees

You’ll be shown a final confirmation screen as soon as your seat goes live on the Ticket Exchange.

Season Ticket Holders will not have to pay a fee for this service.

Silver and Red Members do have to pay a 10% admin fee, which is deducted from your sale.

Sale proceeds (net of any fees) are credited to your Arsenal Cashback account and can be withdrawn during designated cashback windows, as we’ll explain in the FAQ.

Arsenal Ticket Exchange | Frequently Asked Questions

When does the Arsenal Ticket Exchange close?

The Arsenal Ticket Exchange closes three hours before a match.

When does the Arsenal Ticket Exchange open?

You can access the Arsenal Ticket Exchange as soon as a match is sold-out, between six and eight weeks before a match.

A match is considered sold-out when the club has allocated tickets to successful applicants in the ballot.

The Silver Ballot takes place slightly before the Ballot for regular Red Members. So this means that Silver Members will have priority on the Arsenal Ticket Exchange.

Can I use the Arsenal Ticket Exchange to resell a ticket I bought on the Arsenal Ticket Exchange?

Yes, you can use the Arsenal TX to sell a ticket that you bought with this service. This was made possible in 2023/24, and your cashback account will be credited with funds from the sale (minus an administrative fee).

This is a really helpful option if you can no longer attend a match with a ticket you bought on the Arsenal TX.

What happens if a ticket I list on the Ticket Exchange goes unsold?

If in the rare event that a ticket you list on the Arsenal TX is unsold you will be free to use it to attend the match.

If you have any doubts about whether your ticket has sold, you can check the Booking History section of your Arsenal Eticketing account.

How much will I be charged to sell my ticket on the Arsenal Ticket Exchange?

Season ticket holders (Gold Members) will not be charged to use the Arsenal TX. However, there is a 10% administrative charge for Red and Silver Members.

How many times can I post my Arsenal season ticket on the Arsenal ticket exchange?

You can post your Arsenal season ticket as many times as you need on the Arsenal TX. There is no limit to how many times you can use this service as it counts as Ticket Utilisation.

For a 19-match season ticket you have to utlise your seat for 17 out of 19 matches. For a 23-match ST it’s 20 out of 23 games.

How do I receive my money after selling a ticket on Arsenal Ticket Exchange?

Each season you can withdraw any of your earnings on the Arsenal TX through a series of monthly Cashback windows. These windows generally open at 10 am on the fourth Monday (or Tuesday, if the Monday is a bank holiday) and close at 5 pm that Friday.

UK bank account holders can transfer funds directly during these windows, while overseas members have to submit a withdrawal form.

Withdrawals will clear 10 working days after each window closes (21 days for non‑UK accounts). Also, any returned payments (due to incorrect details) can be re‑requested in a later window.

How Does the Arsenal Ticket Exchange Work: Our Conclusion

The Arsenal Ticket Exchange is a fantastic service that connects thousands of fans with tickets, after the initial sale.

Still, anyone who has used this service will know just how scarce and in demand Arsenal match tickets can be, especially for the derbies and top-of-the-table clashes.

If time is limited then the secondary market is a shortcut to buying Arsenal tickets. Using TIcket-Compare.com you will also have buyer guarantees and the option to toggle officially sanctioned Arsenal hospitality tickets from the club’s official partners.

Right now, we have 1,736 match tickets on sale for Arsenal, starting, at $62.

You can buy tickets for highly popular matches Arsenal vs Athletic Bilbao at $72, there will always be a way in.