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ticketbis Review

Should You Buy From ticketbis?

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Paypal ready

Variable booking fee

Thriving marketplace

Costs more than the box office

Top notch customer support

Lots of competition for popular tickets

Fantastic prices


Well designed, easy to use website


100 % money back guarantee


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Currencies Supported



Ticketbis are one of the veterans of online ticket reselling, having been in the business since 2009. They have recently been acquired by Ebay group, meaning that they will be migrated over to the Stubhub platform at some point this year. This change in branding should not stop the overall quality of their service, which is outstanding. With a focus on reselling tickets for sports, music and theater events, they have managed to successfully nurture a thriving marketplace with fantastic tickets for a wide range of events. This fantastic, peer-to-peer market is incredibly healthy for main event football tickets particularly, such as the World Cup 2018 and Champions League Final.

Generally speaking, prices are fair on the Ticketbis marketplace, bearing in mind they will tack on a booking fee.These fees facilitate their business, which exudes excellent customer service, support and features a great website, so it is an understandable fee.

How well Designed is Their Website?

Ticketbis have put a great deal of effort into making the user experience as simple and straightforward as possible. Surprisingly, they have managed to balance this with an aesthetically pleasing design that does not distract from what you are on their website to do. All of this helps make it easier for us to use their website to find tickets and, more importantly, buy them.

ticketbis event tickets selling page
Simple and effective - Ticketbis employ stadium keys and tiered lists to make it easy to find exactly what you want.

The Ticketbis home page features a large search bar for you to find the exact ticket or event you want. If you fancy browsing their site, though, you can use their drop down menu with an incredibly straightforward breakdown of categories: sports, music and theater. Once you’ve found the event of your choosing, finding the right ticket for you is incredibly simple. A tiered list of prices and locations, as well as an understandable stadium graphic with a seating key, concisely outlines ticket type and availability. All of these little details make it a dream to find the right ticket to the next big match you want to attend.

How easily can I Find the Tickets That I Want?

Getting the tickets that you want is an incredibly straightforward affair at Ticketbis. Their balance of a huge marketplace and a simple transaction process continues to draw in huge crowds. Better yet, they do not require any registration for you to make a purchase. As a result, the buying process is incredibly intuitive and streamlined, which is a welcome relief from the multitude of resellers that require registration.

ticketbis category page example
Well Stocked FA Cup Tickets - Huge selection and variety of tickets available for some of the most popular games.

Many ticket resellers have a bad habit of only providing tickets with less popular seats, but this does not seem to be the case for Ticketbis. Time and again, they seem to have built a fair marketplace that regularly provides some incredibly diverse tickets at near face value prices. Right now, for example, FA Cup final and EFL Cup Final tickets are available in a variety of stand locations as well as VIP and executive box seating.

How Reliable is Their Ticket Resale Service?

Ticketbis have a fantastic track record when it comes to their platforms reliability. For 8 years, they have continually provided a rock solid service that rarely crashes, sells out of tickets early or forces you to register your details with them. For these reasons, Ticketbis is one of the most stable and straightforward places to buy or sell tickets online in a resale environment. Even throughout their merger with Stubhub, Ticketbis successfully maintained their brand’s integrity as a reliable service for their audience.

When it comes to receipt of your match day tickets, Ticketbis do everything they can to ensure you will get what you paid for. In fact, their guarantee stipulates that you will be guaranteed original tickets on time. In the event that something goes wrong, such as a cancelled event, then you will be reimbursed with a full refund. In the event of a last minute purchase, Ticketbis will go the extra mile and hand deliver to a location close to the stadium. All of this is done to ensure you are going to get what you expect from their service.

Do they Provide Customer Support?

The ability to get help if something goes wrong is vital in online ticket resales. Unfortunately, there are many vendors that have poor customer support, with no online help and just a knowledge base to work from. Thankfully, Ticketbis have recently beefed up their customer support enormously. Their online help features an incredibly professional online chat advisor that can assist you directly from their site. This, coupled with an extensive FAQ, is more than enough to help solve most problems you might face as a customer.

ticketbis global support service manifest
Worldwide Support - Ticketbis provide customer support on a global level.

If you are looking to speak with a real person with your issue, you can contact them via the usual social media platforms, such as Twitter and Linkedin, or call them directly thanks to a myriad of offices dotted across the globe. Their service even goes the extra mile and offers a callback service.

How Fairly Priced are Tickets?

By its nature, ticket reselling usually requires prices to be higher than the face value of the ticket. However, if you are looking for a sold out ticket or a specific seat, then you will have to act fast to buy directly. With that in mind, Ticketbis prices rely on their marketplace of people that are selling their unwanted tickets for a profit. Thanks to their thriving marketplace though, Ticketbis prices are the most competitive around, which is great news for someone looking to get a deal.

Ticketbis, like most other resellers, charge a booking fee for their role in the transaction. According to the company, this rate is variable - from 17 to 20 %. However, this rate has seen a lot of fluctuation recently, so it might change in the future.

Ticketbis accept all of the major cards as payment, including Visa, American Express and Mastercard. They have also implemented Paypal as a viable method of payment, which can make it a lot easier to pay for your tickets.

Can I Trust That I Will Receive my Tickets?

The arena of online ticket vendors has received a bad reputation over the years for scamming and overpricing. This stigma is still around, however the level of security, professionalism and overall quality of service has improved dramatically in recent times. Ticketbis are one of the most reputable vendors around, which is reflected in how they protect both buyers and sellers.

Ticketbis safety guarantee
Ticketbis Guarantee - Protection for both buyers and sellers are one of Ticketbis’ top priorities.

To protect buyers - sellers do not receive any payment until after the event has been attended, which guarantees authenticity of the ticket and that the transaction occurs without any problems. For sellers, their payment is guaranteed to be deposited automatically once the event has taken place. So Ticketbis essentially ensures that both parties can trust that the transaction will go smoothly.

Should I Use Ticketbis?

The world of ticket vendors online is changing in big ways, and it’s all for the better. Ticketbis are a prime example of this revolution of online ticket resales, with a thriving marketplace that is guaranteed to be a safe environment for buyers and sellers. As a result, prices and availability on Ticketbis are fantastic - even for some of the bigger and more popular events such as the World Cup 2018.

Ticketbis has been designed with the user in mind, so if you are completely new to ticket reselling, you should have few issues picking it up. If you do, though, their customer support is truly exceptional and more than capable of providing some help.

Ticketbis trustpilot reviews
Trusted and rated - Trustpilot reviews highlight the excellent service provided by Ticketbis.

ticketbis buying walk-through

euro 2016 walkthrough in ticketbis


With all of that said, it is fair to say that you should absolutely try Ticketbis out if you are looking to buy a ticket for a popular event. They have accumulated a solid following over the years, which is exemplified by their rave reviews on sites such as Trustpilot.

RATING: ***** (out of five)

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User Rating: 4.0 (37 votes)
  • Jan Jugg

    Just bought tickets and it’s didn’t specific they were children’s tickets until I’d paid and got email rip off avoid this site at all cost will not refund!!!!!

    • JosephB

      Hi Jan,
      Can you please provide us more details so we can take in with ticketbis?
      Transaction ID would help.

      • Jan Jugg

        Hi Joseph. The Id number
        2O5S3V2X4F08 in name of D. Tyson
        There was no reference that they were children’s tickets until my son received the confirmation email. Hope you can help

        • Joseph_TicketCompare

          They should contact you soon, please let us know after they help you solve the issue.

          • Marcel Opstal

            They contact well enough before – but its been 50days. No monies returned.

            TICKETBIS IS A CON. deal with my claim seriously guys. All I have had is false promises for you. I will be your Troll forever if you ignore me. My order ID: 2V465M9A0I71.

        • Ticketbis

          Hello Jan,

          We have checked the advert, and it is informed in the restrictions that they were children’s tickets.
          When you are selecting the tickets, next to them appears a blue bubble where it is informed about the restrictions. Once the purchase is made, the seller cannot change the details of the tickets, therefore, this restriction was informed during the buying process.

          Kind regards,
          The Ticketbis Team

  • Samantha Vye

    I have just purchased tickets through ticketbisfr for Bruno Mars Paris 2017. I have received an email requesting that I send a copy of my passport and a photo of the card that i used to pay with ( numbers can be blanked out just last 4 need to be showing.) This started alarm bells ringing so I rang Barclays who said under no circumstances was I to do this! I am at risk of losing the tickets and have no idea how to overcome this ID thing. Ca you help? Is this the norm?
    Sam Vye

    • Joseph_TicketCompare

      Hi Samantha,
      Can you please provide us more details so we can take it with ticketbis?
      Transaction ID would help.

      • Samantha Vye

        2K5K3J1R4S86 Is the booking reference. Bruno Mars Paris 2017. If you can help I would be very happy. if I was apying on a credit card I wouldnt be so concerned but I had my account emptied a few years ago whilst on holiday in Thailand (10,000€) and am now very careful.

        • Ticketbis

          Dear Samantha,

          Our Financial department verifies that all purchases are safe, that’s why they aske for a picture of the card where it is only seen the 4 last digits. You can cover the rest of the information.
          This is a common procedure on the secondary market and its aim is to protect you from fraudulent transactions such as stolen credit cards.
          Please, send the documents required so our Financial department can confirm your purchase.

          Kind regards,
          The Ticketbis Team

          • Marcel Opstal

            TICKETBIS IS A CON. deal with my claim seriously guys. All I have had is false promises for you. I will be your Troll forever if you ignore me. My order ID: 2V465M9A0I71.

  • Debbie Chhh

    “There are no hidden extra charges…with Ticketbis, what you see is what you get. The price you are given at the start of the process is the final price you pay; there are no hidden extras, such as booking or shipping fees…it may seem that Ticketbis tickets are expensive but it is actually one of the few ticket-selling services that do not operate a booking fee…”

    The above claims are not accurate and I think this review should be updated to reflect that.

    From my experience purchasing a ticket today, the prices shown on the page that lists available tickets and their respective costs are not the final price you pay for. If you were to go through the process of buying a ticket, the price listed in Step 1 is actually NOT the same as Step 2. In Step 2, there’s a “Booking/Handling Fees” that is added on top of the original cost of the ticket. Similarly, a concern that this has raised is that there doesn’t seem to be much transparency about how these booking/handling are calculated, and this extra fee is not listed anywhere on their FAQ page.

    • Joseph_TicketCompare

      Hi Debbie,
      Thanks for your comment!

      Ticketbis has recently changed the listing of their ticket prices and added booking fees in the middle of the process (about two weeks ago).
      We have been in contact with Ticketbis in order to update our review page and provide our readers more information about their change.
      Up until now we didn’t get a transparent answer about the way they calculate the booking fees, and there’s no simple percentage formula we have identified yet.
      We plan to update our review once we have a solid answer about their new pricing model.

      We appreciate your comment and hope you’ll use our site next time you’re looking for a ticket 🙂

      • Debbie Chhh

        Thanks for the reply and addressing my concerns. It’d be great to see an updated review once that has been clarified.

        • Joseph_TicketCompare

          Hi Debbie,
          We’ve updated our review so it will reflect the booking fees, we’ll be happy to get your input.


      • Marcel Opstal

        TICKETBIS IS A CON. deal with my claim seriously guys. All I have had is false promises for you. I will be your Troll forever if you ignore me. My order ID: 2V465M9A0I71. Deal with it

    • Marcel Opstal

      TICKET BIS FRAUDED ME. Plain and Simple. See my postings above and below. Wake up and stop advertising this company. They defrauded me 496 pounds!!!!

  • Steve Mouat

    bought a ticket for Coldplay in Bangkok …but was sent the wrong
    ticket…as i wanted to be next to my friend ….i was told to send the
    ticket back….once the ticket was in transit my replacement ticket
    would be sent…..i informed ticketbis my ticket was on its way…..i
    was then told once the seller has recieved my ticket…he would send the
    replacement. .THE SAME DAY….the ticket i sent was delivered 4 days ago….i am still waiting for the correct ticket to be sent….my question is…..if the seller knew i was sending the ticket back….WHY am i waiting 4 days for my ticket to be sent…..all i get is emails saying….we are looking into this…..does it really take 4 days to inform him to send my ticket ?????????????????????????

    • Marcel Opstal

      TICKETBIS IS A CON. You have just been had.

    • Marcel Opstal

      TICKETBIS IS A CON. deal with my claim seriously guys. All I have had is false promises for you. I will be your Troll forever if you ignore me. My order ID: 2V465M9A0I71.

      • Steve Mouat

        Hi Marcel….i received my tickets a few days ago….i did inform my bank …who said they would look into it with the fraud deparment in the bank….i have informed them that my ticket has arried…BUT…is the ticket real ???..ive seen so many comments about fake tickets being sold by TICKETBIS…i wont know till i get there…. if they are…then the bank and my lawer will get involved….and i will be there second biggest troll…GOOD LUCK

        • Marcel Opstal

          Well, dont hold your breath too long and make a definate “back up plan”. As I see it Ticketbis has FRAUDED ME by 496 GBP. The way I see it – if they don’t “own up”…. this will be my “daily rant/anger management therapy”. As I see it – they will get alot more than 496 GBP of NEGATIVE advertising. In this age of on line advertising and “customer referals” it amazes me that they dare to not pay this claim. Amazing.

  • Marcel Opstal

    TICKETBIS.COM IS A FRAUD. I bought Tickets for a BPL match. I could not get in the match with those tickets. I reported this to Ticket bis. After 2 weeke of back and forth – they “finally (falsely) agreed to refund my money. They said 5-15 days would be in my account. That was 50 days ago. Beware – Ticketbis is a fraud. I will be posting this on every website I can find. I am also reporting this to the authorities for Fraud.

  • Marcel Opstal

    Joe, i sent you an email about this – last weekend – but no response until now. How can you guys advertise for a fraudulent site like Ticketbis??? I really, trully feel I have been CONNED.

    • Joseph_TicketCompare

      Hi Marcel,
      I’ve checked my inbox but didn’t see any mail from you, other than the one in January when I asked for more details in order to help you with this case.
      I wasn’t aware of the fact that you didn’t get your money back from Ticketbis, I’ll check with them and revert to you.


      • Marcel Opstal

        Hello Joseph,

        Thanks for your reply. I will resend the email, no worries. Looking forward to your advice after speaking with Tickebis.

      • Marcel Opstal

        Hello Joseph,

        Thanks for your reply. I will resend the email, no worries. Looking forward to your advice after speaking with Tickebis.

  • IBC

    This company has been absolutely terrible. I have waited until the 11th hour to write a bad review to give them a week and a half to rectify their mistakes. I bought a ticket off their website for Everton v Liverpool @ 12:45pm at Anfield on the 1st April 2017 (tomorrow as at time of writing). First off, the site says you can either have electronic of physical tickets. This made me slightly wary as I’ve never seen an electronic ticket for football games. Either way, I was told my ticket purchase was successful and was getting a physical ticket. About two days later I was informed via msg that my ticket was electronic and to log on to my account. I went on, it was a picture of a ticket. A terrible one. Something that would never get past the gates. Let along run the risk of going all the way to the game to try and scan a PHOTO of a ticket.

    So I followed their protocol and went through their helpdesk (they have no phone number btw, so enjoy that). I was told another like ticket had been sourced and would be sent to me physically. I sent numerous emails throughout the week chasing saying I had not received and enquiring as to its whereabouts. I was told I’d get it no later than 48hrs before the game. Then it was definitely before the game. On Wednesday I was told I would receive it prior to to the 31st March 2017.

    I get an email today, at 11am Friday 31st March 2017, saying that my ticket had been sent and would arrive with me before 1pm tomorrow. IN LONDON. AT A WORK ADDRESS. FOR A 12:45PM GAME IN LIVERPOOL.

    Atrocious and I feel aggrieved that the customer care consultant bothered to email me and feel that this was an acceptable solution.

    • StubHub

      Dear Sean,

      Thank you for contacting us.

      With reference to your request we have the pleasure to say that we were able to solve this case; finally our customer support agents replaced with new tickets and you downloaded them.

      Thank you for purchasing with us and enjoy the event.


  • Adam Dear ticketbis,
    I’m am sending you an email to ask if you think the way we were treated with our tickets was acceptable.
    I bought the tickets with confidence from you to the Real Madrid vs athletico game,02/05/17. after reading I would receive the tickets at least 48 hrs prior to the match start time. I was becoming increasingly concerned as on the Monday still no sign of the tickets and no reply from 2 emails I had sent.
    Finally 32hrs prior to the match I received an email saying the tickets were now e tickets that we had to print off rather than the season tickets pass we were expecting to be delivered to the hotel. No real problems with that as the hotel printed them off luckily.
    Once at the stadium we were relieved that the e ticket got us in. After finding our seats and just getting comfy we were shocked to be told to leave our seats by a steward as someone with a season ticket with exactly the same seat number turned up.” I have a photo to prove this”. This was really embarrassing as we knew we had the correct seats. We were really upset and devastated that this could be possible. We were told to wait by the stairs out of site of the match kicking off whilst a manger was on his way to try and sort this out. They said 1 ticket was correct but 1 was invalid due to the season ticket holder getting priority to the seat. After a long discussion and wait to find out the outcome and worry we may be split up, they shuffled a few people around and finally sat down half way through the 1st half. This ruined the whole experience.
    We think the way we were treated was unacceptable especially the price we paid for the tickets. We would like to know your opinion and your views on this un enjoyable experience.?
    Having spent so much money for the tickets and being embarrassed we had to leave our seats and missing 1/3 of the game I am expecting some compensation.
    I look forward to speedy reply
    Regards Adam


  • Vinay

    I have been looking to buy two tickets for the Copa Del Rey Final 2017 in Madrid and have shortlisted Ticketbis based on the reviews on this site (very helpful!). However, I will be arriving in the match city only a night before the game and as I am staying at a rental private apartment, I don’t have a reliable address to provide for delivery. Ticketbis support chat suggests that a “pick-up” of tickets can arranged in the match city but there is no such delivery option when I actually try to buy the ticket on checkout page. I don’t want to be in a position where I have made the payment and my inability to provide a reliable address for delivery is deemed as my mistake. Any advice on this would be extremely helpful.

    • Hi Vinay,
      I’ve contacted Ticketbis’s team and I hope they can advise on a proper solution.

      Joseph Team

      • Vinay

        Thanks Joseph, hoping for a response from them!

  • Adam

    I bought tickets from ticketbis for a Real Madrid game, they sent us “Etickets” be aware of these.
    Once at the stadium there was someone who had the actual season ticket to the very same seat. They had priority over me as it was a season ticket. missed half the game trying to sort it out.
    Complained to ticketbis, btw they don’t like to reply. Finally got a call to apologise and offer a partial refund which I accepted.
    It will be in your account within 15 days !
    They said. It’s 32 days now still waiting for an email update but more importantly my refund.!!!
    Please help !! Aaahhhhhrr
    PS do not use them unless you don’t mind getting mucked about have patience of a saint.

    • Hi Adam,
      We’ve contacted ticketbis’s team, I hope they will get back to you soon.

      Joseph Team

      • Adam

        Thanks, I’m not expecting much as they keep fobbing me off saying il get my refund. It’s been a month and a half. I’m not sure how they are allowed to do business as I’ve read a lot of reviews about them not paying out.
        Thanks again and I really hope I can get back my money.