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Ticketgum Review

last updated - 06/05/2025

You may be wondering whether to go through with a ticket purchase on Ticketgum and want an objective answer to the question, “Is Ticketgum legit?”. So we’ll do our best to answer that in our thorough Ticketgum review. Assessing the site ourselves, and sourcing the opinions of thousands of users, we’ll address every aspect of the transaction to give you the definitive review of Ticketgum.

VISIT Ticketgum
Pros
  • Over Ten Years in the Business
  • Multiple Customer Service Options
Cons
  • Low-Quality User Interface
  • No PayPal Option
  • Big Fees of 35% or More
  • Steep Ticket Pricing
  • Many Unreliable Sellers
  • Patchy Customer Service
  • Registration Required for Purchase
  • Confusing Policy on Adjacent Seating

Based in Barcelona, Ticketgum is a secondary ticket marketplace for football and events that was founded in 2015. In our past dealings with Ticketgum we found the site to be adequate, with some quibbles about usability.

However, in the last year or two, on the strength of some alarming reports of unreliability, we have decided to do a deep-dive on the site to find out if Ticketgum is legit in 2025.

We will leave no stone unturned, making an anonymous purchase and evaluating every step of the experience, from the moment we visit the website to the day of the match.

As part of our Ticketgum review we will also find out what other users have to say about this platform, and see if their experiences match our own.

The Buying Experience at Ticketgum

Right away, we came up with problems trying to navigate Ticketgum’s website. The design isn’t all that user-friendly and this is true for the stadium maps when you click on a match you would like to attend.

Navigating Ticketgum

The maps are cluttered and look a little unprofessional, to the point where it is difficult to identify one block from the next. These pages are a bit of a hassle, with the stadium plan cut off until you go full-screen, and no indication of the quantity of tickets to choose from.

screenshot of example of Seating plan on Ticketgum website

Along the same lines, something that doesn’t build a lot of trust is the quantity of typos that litter the site.

screenshot of Top Stadiums menu with mistakes

This may be a minor point, but we want to see a degree of professionalism and were concerned about this sloppiness. It’s something that recurs in our encounters with Ticketgum.

screenshot of Buyer Protection and Guarantee paragraphs

The good news is that the rest of the site is relatively easy to navigate—it was no trouble finding individual fixtures, and you can browse leagues, teams, cities and stadiums.

Availability of Tickets on TIcketgum

While the site doesn’t give you a clear indication of how many listings are available for each match, it didn’t take long to see that the selection was a little low compared to the top secondary markets.

On Ticketgum we found just ten tickets available for the Arsenal vs Bournemouth match, taking place on Saturday 3 May 2025.

Compare that total to LiveFootballTickets, who had 405 listings for this match, or StubHub, with more than 200 tickets available.

screenshot of tickets search results

Choosing Your Seats on Ticketgum

So while there isn’t a massive choice on offer, when you hover over each listing, you should still expect to be given some indication of where your seat will be.

As experienced resale ticket buyers, we know it isn’t possible to give an exact seat location, and instead you’ll see a large area where your seat may be.

Still, this functionality was sketchy at best on Ticketgum, with no blocks highlighted for many listings.

screenshot of ticket search menu

As you can see in the image above, all listings come with an icon that says something like “A+ Deal” or “C+ Deal”, but there is no clear explanation for what this rating means or how it is generated. When we tried to click on it, we were sent to a tab full of code.

screenshot of the code

So, more clunkiness and not a lot of clarity.

Concert Ticket Problems on Ticketgum

In the interests of doing a thorough review of Ticketgum, we decided to look at the site’s concert pages to see if some of the same issues popped up there. What we found when we browsed their Billie Eilish tickets section was a little disappointing too.

Immediately we were met by a wall of concert dates, but you can see that the time given for each event is 0:00.

screenshot of Billie Eilish events

Clearly this is another bug—remember, if you miss or are late for an event a site like Ticketgum will not be liable, and you won’t be eligible for a refund. So they could at least give accurate info for events on their site.

You’ll also notice that there are prices on that page for these events, but when we clicked through, we found no tickets available for many of the concerts.

screenshot of tickets information (No tickets yet)

This issue continued when we checked the artist pages for other performers touring in 2025, including Oasis tickets and Coldplay tickets.

Paying for Tickets on Ticketgum

With a little trepidation we selected the tickets that fitted our budget and location preference. After that we had a look around to see what prices the other sites offered for this match, before later heading through to the checkout.

Ticket Prices on Ticketgum

If there’s one factor where Ticketgum falls down it’s pricing. Perhaps because it’s a relatively quiet marketplace with low internal competition among sellers, but we noticed that ticket prices on Ticketgum were usually much higher on this site compared to rival sites.

screenshot of Arsenal vs Bournemouth ticket price on Ticketgum website

Looking at like-for-like tickets in the Shortside Upper Tier at the Emirates, the cheapest ticket price was significantly lower on LiveFootballTickets and StubHub.

Ticketgum charged £190, not including fees, which we’ll come to later, while the lowest price on LiveFootballTickets was £111.93.

screenshot of Arsenal vs Bournemouth ticket price on LiveFootballTickets website

For the same match, the lowest price in the same section was £80.97 (€95) per ticket on Stubhub.

screenshot of Arsenal vs Bournemouth ticket price on the Stubhub website

Frankly, we were a little shocked by that price difference, so we had a look at some other matches to see if there was still such a gap.

Again, checking the West Ham vs Tottenham match on 4 May, we found seats in similar sections for far lower prices on StubHub and LiveFootballTickets.

Looking at popular Longside Lower, the cheapest seat we could find on Ticketgum was £139 before fees.

screenshot of Arsenal vs Bournemouth Longside Lower Tier ticket price on the Ticketgum website

Compare that to StubHub, where the equivalent per-ticket cost of a pair in an identical section came to £84.64 (€100).s

screenshot of Arsenal vs Bournemouth Longside Lower Tier ticket price on the Stubhub website

Checking out on Ticket Gum

Now, a recurring problem that we have noticed is that when you click on your selected tickets, the seats are no longer available at checkout.

This happened more than once during our encounter with the website, and needs to be mentioned as a negative in our review of Ticketgum.

Another bug came up when, after registering, we tried to enter our personal details into the fields before checkout.

Screenshot of the Valid Number bug

Again, so close to spending a large amount of money on Premier League tickets, you don’t want to see errors like this.

Yet another black mark, albeit a minor one, is that Ticketgum does not accept PayPal. While not a dealbreaker, it is an option offered by most top secondary ticket marketplaces.

Booking Fees on Ticketgum

One of our biggest complaints with secondary ticketing sites is that there is little or no mention of those dreaded booking fees until you get to checkout.

You also have to go through the hassle of registering on the site, before you get any indication of what those fees might be.

screenshot of Arsenal vs Bournemouth ticket price

Ticketgum hits you with a double blow, because the fees on their platform are a bit excessive, even by the standards of the secondary ticketing industry.

If you take a look at the secondary market reviews on our site, you will see that the high teens or low 20s is a common percentage for fees.

The most we usually encounter is around 30%. The sites that charge those high fees usually offer special services, including seller verification, to bring extra trust to the transaction.

Ticketgum charged an eye-watering 35%. And to make sure that this wasn’t an anomaly we checked multiple listings and the same percentage came back, time after time.

screenshot of Liverpool Vs Arsenal ticket price

The problem is that there appears to be nothing to justify that 35% fee—it clearly isn’t being reinvested in their customer service, as we’ll show next in our Ticketgum review.

There is also no information provided to show how that fee breaks down, giving us a total lack of transparency once more.

Ticketgum Support and Customer Service

As we were confused by the site’s ratings system for tickets, we decided that would be a perfect opportunity to reach out and test Ticketgum’s customer support. So we sent an email asking for an explanation.

Keep in mind that this is an industry where quick response times are vital. When you’re making a big purchase on an item like resale football tickets, you need to know that you can count on the platform.

This is a business with tight deadlines, where a few hours can make all the difference, so it doesn’t help if someone responds late.

screenshot of Email support conversation

Despite making the enquiry well within the company’s office hours, we never got a response. In fact, we waited three days for an answer before giving up.

Remember, that we used the site the day before the match that we wanted to attend, so this counts against them in our review of Ticketgum.

We tried to find another address, but when we attempted to follow the “Contact Us Here” link, we simply returned to the same page.

Terms and Conditions on Ticketgum

It’s always wise to look under the bonnet and check resale websites’ terms and conditions in order to have an idea where you stand, and our Ticketgum review is no exception.

Unfortunately, like some other parts of the website, the Terms and Conditions page for Ticketgum was an unnavigable, unformatted wall of text. Again, it doesn’t fill you with confidence.

Ticketgum Cancellation Policy

Remember that as with most secondary markets, purchases on Ticketgum are final, and you have no right to cancel on your end: “All orders are final, no refunds will be given. This site follows the Transaction cancellations policy as stated in the European Law…In the event of cancellation by the User, no refund will be given.

It’s worth noting that some sites, notably StubHub, give you the option of relisting the ticket on their platform if you can’t attend a match or event. Ticketgum does not offer this fallback though.

Ticketgum Ticket Delivery Policy

As almost all football resale ticket purchases are now mobile tickets, it’s vital to keep an eye on the timeframe for delivery, which can be very tight. This is what Ticketgum has to say: “…tickets will be sent to the User’s email address from 3 days before the game and up to the day of the event as electronic tickets.”.

Ticketgum Policy on Invalid Tickets

If the worst comes to the worst and you are issued fake or invalid tickets for you event, make sure you know what to do to get a refund, by complying with these terms: “The Company shall not be held liable if a user is being denied admission to an event except in case of such denial due to invalid tickets. In such cases, the user must present the company with proof of Failure to enter the event. The Company’s only obligation and liability will be limited to a refund up to a maximum of 100% of the ticket price of each ticket not delivered…The Company will not be responsible if the User fails to contact the Company at the time of the event in case they are rejected entry.”

Ticketgum Reviews from Other Sites

Let’s take a closer look at what users on the internet’s leading review platform have to say about Ticketgum. The findings are revealing, to say the least.

Screenshot of Ticketgum's score on the Trustpilot

Overall Trustpilot Score and Review Volume

On the face of it, Ticketgum has a commendable score on Trustpilot, with an average of 4.5 stars from 1,595 reviews at the time we wrote our review.

That total number of reviews is several thousand fewer than competitors like LiveFootballTickets and P1 Travel, and it’s something that should be kept in mind.

So what can these reviewers tell us about the site, where it shines and where it falls short?

Positive Ticketgum Reviews

Just over 2 in 3 or 69% of Trustpilot users report a seamless experience with Ticketgum. These users, many of whom have only one review in their histories, describe a smooth experience.

screenshot of positive Ticketgum Reviews on the Trustpilot

They confirm that the tickets they bought turned out to be as advertised, which is the minimum you would expect when you buy tickets for a football match. Some had no issues with being separated as a group.

screenshot of positive Ticketgum Reviews on the Trustpilot

Some take communication issues into account, and offer alternative options for people who struggle to get in contact with Ticketgum.

screenshot of positive Ticketgum Reviews on the Trustpilot

Negative Ticketgum Reviews

Now, right away there is something alarming about Ticketgum’s review score and the distribution of negative Trustpilot reviews.

  • Checking our review of LiveFootballTickets, one-star reviews make up 4% of the total, averaging at 4.8 stars.
  • It’s largely the same with our P1 Travel review, where 7% of all Trustpilot ratings are one star for a 4.5-star average. These are two leading sites that we are more than happy to vouch for.
  • And yet for Ticketgum, 12% of Trustpilot responders left a one-star review. This is troubling to say the least, and maybe raises questions about how representative the 4.5-star average really is.

The underlying distribution of reviews reveals that Ticketgum’s score may be more heavily influenced by a smaller pool of positive 5-star reviews, potentially masking legitimacy issues.

At the very least, without digging too deep, it tells you that around 1 in 8 users has had the worst possible experience with Ticketgum.

screenshot of negative Ticketgum Review on the Trustpilot

Those are not great odds when it comes to buying resale football tickets, a transaction that already comes with a little trepidation. On Trustpilot, negative reviewers raise concerns about a host of topics, from inflated pricing to ticket reliability.

Issues Receiving Tickets on Ticketgum

Buyers may receive tickets, but whether they’re in the location expected or paid for is another question, as Ticketgum has real trouble with connecting buyers with the exact seats that appear on their site.

screenshot of negative Ticketgum Review on the Trustpilot

A big problem seems to be when people order multiple seats: Often the seats will be completely separate, and sometimes one or more will even be cancelled while the rest stay valid.

We reviewed the website’s seating policy and the text isn’t very helpful—seats together are supposed to be guaranteed, but you still have to leave a request in the comment box when you order. Again, this process feels a little clunky.

screenshot of website's seating policy

The site offers a refund for any ticket cancellations that occur on their end, but that isn’t much help if you’ve made plans and are travelling as a group.

Fake and Cancelled Tickets on Ticketgum

There are also numerous cases of fake tickets on Trustpilot, with fans turned away or even escorted out of the ground.

screenshot of negative Ticketgum Review on the Trustpilot

In other transactions, tickets are cancelled without warning, often just hours before a game, offering no recourse for buyers who may have travelled long distances and booked accommodation.

screenshot of negative Ticketgum Review on the Trustpilot

To make things worse, there are multiple cases of these cancelled tickets showing up on the site late at an inflated price, apparently to make more of a profit.

screenshot of negative Ticketgum Review on the Trustpilot

Customer Service Issues on Ticketgum

When it comes to customer service, there are plenty of reports that reflect our negative experience.

screenshot of negative Ticketgum Review on the Trustpilot

Users complain about the phone not being picked up, and emails and whatsapp messages not being responded to, despite being within the office hours.


Verdict

Trust is absolutely essential in the secondary market, and on many occasions during our encounter with Ticketgum we came across things that planted a seed of doubt in our minds. So we have to take this into account for our Ticketgum review.  Whether it was the bug-ridden website, the sloppy user interface, or the slack customer service, we came away a little unsatisfied.  The secondary ticketing market is constantly evolving, and at a time when we expect the highest standards for transparency and service, Ticketgum sadly falls short at the moment.  Simply put, there are cheaper, easier-to-use and more reliable alternatives in the game. 

VISIT Ticketgum
Ticket price
1
Ease to Use
2
Match Day Experience
4
Quality of Support
3
Security

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