Ticketgum Review

The maps are cluttered and look a little unprofessional, to the point where it is difficult to identify one block from the next. These pages are a bit of a hassle, with the stadium plan cut off until you go full-screen, and no indication of the quantity of tickets to choose from.

Along the same lines, something that doesn’t build a lot of trust is the quantity of typos that litter the site.

This may be a minor point, but we want to see a degree of professionalism and were concerned about this sloppiness. It’s something that recurs in our encounters with Ticketgum.

The good news is that the rest of the site is relatively easy to navigate—it was no trouble finding individual fixtures, and you can browse leagues, teams, cities and stadiums.

While the site doesn’t give you a clear indication of how many listings are available for each match, it didn’t take long to see that the selection was a little low compared to the top secondary markets.

On Ticketgum we found just ten tickets available for the Arsenal vs Bournemouth match, taking place on Saturday 3 May 2025.

Compare that total to LiveFootballTickets, who had 405 listings for this match, or StubHub, with more than 200 tickets available.

So while there isn’t a massive choice on offer, when you hover over each listing, you should still expect to be given some indication of where your seat will be.

As experienced resale ticket buyers, we know it isn’t possible to give an exact seat location, and instead you’ll see a large area where your seat may be.

Still, this functionality was sketchy at best on Ticketgum, with no blocks highlighted for many listings.

As you can see in the image above, all listings come with an icon that says something like “A+ Deal” or “C+ Deal”, but there is no clear explanation for what this rating means or how it is generated. When we tried to click on it, we were sent to a tab full of code.

So, more clunkiness and not a lot of clarity.

In the interests of doing a thorough review of Ticketgum, we decided to look at the site’s concert pages to see if some of the same issues popped up there. What we found when we browsed their Billie Eilish tickets section was a little disappointing too.

Immediately we were met by a wall of concert dates, but you can see that the time given for each event is 0:00.

Clearly this is another bug—remember, if you miss or are late for an event a site like Ticketgum will not be liable, and you won’t be eligible for a refund. So they could at least give accurate info for events on their site.

You’ll also notice that there are prices on that page for these events, but when we clicked through, we found no tickets available for many of the concerts.

This issue continued when we checked the artist pages for other performers touring in 2025, including Oasis tickets and Coldplay tickets.

If there’s one factor where Ticketgum falls down it’s pricing. Perhaps because it’s a relatively quiet marketplace with low internal competition among sellers, but we noticed that ticket prices on Ticketgum were usually much higher on this site compared to rival sites.

Looking at like-for-like tickets in the Shortside Upper Tier at the Emirates, the cheapest ticket price was significantly lower on LiveFootballTickets and StubHub.

Ticketgum charged £190, not including fees, which we’ll come to later, while the lowest price on LiveFootballTickets was £111.93.

For the same match, the lowest price in the same section was £80.97 (€95) per ticket on Stubhub.

Frankly, we were a little shocked by that price difference, so we had a look at some other matches to see if there was still such a gap.

Again, checking the West Ham vs Tottenham match on 4 May, we found seats in similar sections for far lower prices on StubHub and LiveFootballTickets.

Looking at popular Longside Lower, the cheapest seat we could find on Ticketgum was £139 before fees.

Compare that to StubHub, where the equivalent per-ticket cost of a pair in an identical section came to £84.64 (€100).s

Now, a recurring problem that we have noticed is that when you click on your selected tickets, the seats are no longer available at checkout.

This happened more than once during our encounter with the website, and needs to be mentioned as a negative in our review of Ticketgum.

Another bug came up when, after registering, we tried to enter our personal details into the fields before checkout.

Again, so close to spending a large amount of money on Premier League tickets, you don’t want to see errors like this.

Yet another black mark, albeit a minor one, is that Ticketgum does not accept PayPal. While not a dealbreaker, it is an option offered by most top secondary ticket marketplaces.

One of our biggest complaints with secondary ticketing sites is that there is little or no mention of those dreaded booking fees until you get to checkout.

You also have to go through the hassle of registering on the site, before you get any indication of what those fees might be.

Ticketgum hits you with a double blow, because the fees on their platform are a bit excessive, even by the standards of the secondary ticketing industry.

If you take a look at the secondary market reviews on our site, you will see that the high teens or low 20s is a common percentage for fees.

The most we usually encounter is around 30%. The sites that charge those high fees usually offer special services, including seller verification, to bring extra trust to the transaction.

Ticketgum charged an eye-watering 35%. And to make sure that this wasn’t an anomaly we checked multiple listings and the same percentage came back, time after time.

The problem is that there appears to be nothing to justify that 35% fee—it clearly isn’t being reinvested in their customer service, as we’ll show next in our Ticketgum review.

There is also no information provided to show how that fee breaks down, giving us a total lack of transparency once more.

Remember that as with most secondary markets, purchases on Ticketgum are final, and you have no right to cancel on your end: “All orders are final, no refunds will be given. This site follows the Transaction cancellations policy as stated in the European Law…In the event of cancellation by the User, no refund will be given.”

It’s worth noting that some sites, notably StubHub, give you the option of relisting the ticket on their platform if you can’t attend a match or event. Ticketgum does not offer this fallback though.

As almost all football resale ticket purchases are now mobile tickets, it’s vital to keep an eye on the timeframe for delivery, which can be very tight. This is what Ticketgum has to say: “…tickets will be sent to the User’s email address from 3 days before the game and up to the day of the event as electronic tickets.”.

If the worst comes to the worst and you are issued fake or invalid tickets for you event, make sure you know what to do to get a refund, by complying with these terms: “The Company shall not be held liable if a user is being denied admission to an event except in case of such denial due to invalid tickets. In such cases, the user must present the company with proof of Failure to enter the event. The Company’s only obligation and liability will be limited to a refund up to a maximum of 100% of the ticket price of each ticket not delivered…The Company will not be responsible if the User fails to contact the Company at the time of the event in case they are rejected entry.”

On the face of it, Ticketgum has a commendable score on Trustpilot, with an average of 4.5 stars from 1,595 reviews at the time we wrote our review.

That total number of reviews is several thousand fewer than competitors like LiveFootballTickets and P1 Travel, and it’s something that should be kept in mind.

So what can these reviewers tell us about the site, where it shines and where it falls short?

Buyers may receive tickets, but whether they’re in the location expected or paid for is another question, as Ticketgum has real trouble with connecting buyers with the exact seats that appear on their site.

A big problem seems to be when people order multiple seats: Often the seats will be completely separate, and sometimes one or more will even be cancelled while the rest stay valid.

We reviewed the website’s seating policy and the text isn’t very helpful—seats together are supposed to be guaranteed, but you still have to leave a request in the comment box when you order. Again, this process feels a little clunky.

The site offers a refund for any ticket cancellations that occur on their end, but that isn’t much help if you’ve made plans and are travelling as a group.

There are also numerous cases of fake tickets on Trustpilot, with fans turned away or even escorted out of the ground.

In other transactions, tickets are cancelled without warning, often just hours before a game, offering no recourse for buyers who may have travelled long distances and booked accommodation.

To make things worse, there are multiple cases of these cancelled tickets showing up on the site late at an inflated price, apparently to make more of a profit.

When it comes to customer service, there are plenty of reports that reflect our negative experience.

Users complain about the phone not being picked up, and emails and whatsapp messages not being responded to, despite being within the office hours.