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Viagogo

viagogo Review

Should You Buy From viagogo?

viagogo header

PROS

CONS

Available globally with regional websites

Higher average ticket price

Affiliated with ticket providers

Timed transactions

Excellent selection of tickets

Questionable customer service

E-tickets

High booking fees

Accepts Paypal

Poorly designed queue system

 

Booking Fees

Variable (up to 30 %)

Shipping

Free (e-tickets)

Help Form

http://www.viagogo.co.uk/Help

Currencies Supported

GBP

 
Update: Users have been reporting difficulties with contacting the Viagogo support team, which has lead to some unhappy customers.
You can read reviews about our recommended ticket vendors here: Best ticket sites.

Visit viagogo

 

Who is Viagogo

Viagogo is currently the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. With more than 60 websites tailored to different regions all over the world, Viagogo has become a globally available brand in the span of a decade.

Viagogo pride themselves on their quality customer service and reliability as an online ticket vendor for the most popular events across the globe. However, there has been a great deal of criticism directed towards Viagogo as of late. Customer complaints include a lack of support after their purchases, high booking fees and other concerns. This review hopes to offer an impartial spotlight on the largest online ticket marketplace, so that you can stay informed with the best vendors available.

Can I find the tickets that I want on Viagogo?

Viagogo is undeniably a huge marketplace for tickets to some of the most popular events across the globe. From Champions League Finals to sold out Lady Gaga concerts, Viagogo is usually very well stocked. You’ll be glad to know that it is a relatively painless process to find your tickets on Viagogo, thanks to a host of search features on their site. You can use their search bars, change regional and currency settings with their easy to use settings, found in the bottom-left of their website. This makes Viagogo a great option if you are trying to buy internationally from countries such as Australia, Hong Kong or Singapore.

viagogo waiting entry screen
Awaiting entry - Invasive pop-ups and queues before you get to select your tickets.

Once you have found the event that you want to purchase tickets for, Viagogo have went a little too far with interactive features. Once you get to the ticket options, Viagogo inundates you with how many tickets are left, their prices and seating locations. This is all useful stuff, but they also include scare tactics to get you to buy. For example, a warning sign with text warning you of how many tickets are left, or how many people are viewing them. This feels quite invasive, and Viagogo really don’t need to include this feature in such a brash way.

Is Viagogo easy to use?

Having a well-stocked marketplace is a huge part of what makes a ticket vendor great - but it’s not everything. Being able to use their service easily is equally, if not more, important. This has become a bit of a sticking point with Viagogo as of late, as we will discuss further in a moment. For now, though, the good stuff. Viagogo don’t force you to register before using their service, which is a great timesaver if you don’t intend to use Viagogo often. They also accept direct payments and Paypal to make it easy to pay for your tickets. They also offer e-tickets for an easy delivery method, all but guaranteeing that you will get your tickets on time.

viagogo quake screen
All queued up - Queues are an awful part of the process that Viagogo have implemented.

Unfortunately, the good stuff seems to stops here for Viagogo. There has been a lot of criticism surrounding their queuing system, which is a headache to say the least. When buying your ticket, you are forced into a rather obnoxious queue for about ten minutes, all the while you are inundated with announcements about how many people are trying to get the ticket you are waiting to purchase. This awful user experience needs to be addressed, because it happens during every transaction and wastes a lot of time.

Does Viagogo have customer support?

Being able to rely on your ticket vendor when something goes wrong is a really important part of what separates the good from the bad. There are many ticket reselling platforms out there, most of them with guarantees and some form of customer support, but they have varying levels of quality. Viagogo tout a 100 % money back guarantee should anything go wrong with your ticket, as well as professional customer support.

viagogo help centre
Help or hinderance? - Viagogo Help Centre available, but critics say they rarely respond.

Unfortunately, many customers have noted that Viagogo have went back on their guarantee at points, leaving them high and dry. As a result of this, their ‘guarantee’ should definitely be taken with a pinch of salt. Worse still, their customer support has gained a reputation for being relatively absent when customers reach out for help. If customer responses are anything to go by, there is definitely some major improvements that are needed for Viagogo to reach a reasonable quality of customer support.

How fairly priced are tickets on Viagogo?

Ticket reselling works on the basis of having a middle-man involved in your transaction. It is great for getting tickets to high profile events, but you will be paying above face value for your tickets as a result. So the overall value of the tickets are governed by the marketplace that they are being sold on. Thankfully, Viagogo has a thriving marketplace that allows for some relatively competitive prices on their tickets.

viagogo ticket buying process
Steep fees - Viagogo have exceptionally high booking fees - even for ticket vendors!

With that said, Viagogo need to take a cut as well - and they can be quite greedy. Despite a great marketplace, Viagogo tack on an incredibly high booking fee - or in other words, their cut for the service they provide - to their tickets. Although these booking fees are variable, some of the more popular events have fees as high as 30 %.

Is Viagogo safe and reliable?

viagogo buyer and seller guarantees
Viagogo guarantee - If anything goes wrong, Viagogo claims to help. Recent cases seem to question this, though.

With that said, if something does go wrong then you have to once again rely on their problematic ‘guarantee’. This is something that really condemns Viagogo at the moment, because it is hard to trust a company that is not safe or reliable. With recent reports of Viagogo backing out of their customer guarantees, there is no safety net for customers to depend on if something does go wrong.

Should I use Viagogo?

For a long time, Viagogo were the biggest and best in the online ticket reselling business. Although they are still the biggest, they have arguably lost the title of best. With a flurry of customers reporting poor customer service and not standing by their own guarantee, Viagogo have severely damaged their reputation online.

viagogo trustpilot reviews
Mixed bag - Reviews from Trustpilot show average review scores, with just under half of the reviews being 5-star.

With that said, it would not take much for Viagogo to improve their customer support (and do away with the awful queue system) and be considered a reputable reseller. For the moment, though, it might be best to steer clear of Viagogo if you are looking to get tickets to a popular event.

RATING: ** (out of five)

Visit viagogo

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User Rating: 3.2 (68 votes)
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  • Sebaswrx

    i have not been able to get an answer from viagogo. as when i try to resell some football tickets for champions league and europa league that are still over month and a half away in manchester. everytime i try to sell the tickets it says, not available for the public. but all other games are available to sell, except the ones i got tickets for… i can not get a hold of any good telephone number for customer service., some help would be highly appreciated.

    • Joseph_TicketCompare

      Hi Sebastian,
      Can you please share the user name you use when you try to list the tickets and the exact matches you had difficulties with?
      Some events are not allowed to be resold because of specific partnerships Viagogo, it could be the issue.

      After you’ll share the details we’ll try to reach out to them through our channels in hope that we will be able to assist.

      • Sebaswrx

        Don’t really have my user name. I log in with my email. Which is Sebastianp62@gmail.com
        The games are Manchester United vs st Ettiene on February 16th in manchester at old trafford and Manchester city vs Monaco on tuesday the 21st in Manchester at etihad stadium..

        • Joseph_TicketCompare

          Hi Sebastian,
          Do you have the transaction ID?
          There is no way to use your email in order to identify the transaction.

          Best,
          Jospeh

    • mat

      Hi Seb,
      I’m after two tickets to the St-Etienne match and want to avoid resellers… do you have two for sale for that match?

      • Joseph_TicketCompare

        Hi Mat,
        You have some great options with the resellers for this match right here:
        https://ticket-compare.com/football/uefa-europa-league/manchester-united-v-saint-etienne-2017-02-16

        We usually don’t recommend buying directly from sellers because no one can guarantee that you will get your money back in case that you’ll encounter any issues later on.

        Best,
        Joseph – Ticket-Compare.com Team

        • mat

          Of course you’d advocate for the resellers, that’s your bread and butter.

          I have heard horror stories – mainly with people turning up at stadiums and being turned away, or tickets not arriving on time. Sure, you might get your money back eventually… but what about wasted time and money getting there, and disappointment? You cannot compensate for that.

          • Joseph_TicketCompare

            One of the reasons we created this site is to help fans compare the ticket prices from all the legit sites online.
            We had our share of horror stories after buying from ticket touts outside the stadium.
            In case your’e wondering, they don’t have customer support, and they don’t refund money in case you get turned away.
            We do our best to provide the fans a platform where they can easily compare and get the best deal possible even a few hours before the match.
            Mistakes and fraud is a part of the business, but rest assure that the resellers do not enjoy refunding customers money in case they won’t get into the match, they do their best to avoid it as much as possible.

            I hope that answers your concern 🙂

  • SigitySym

    Company makes misleading promises and statements for a service they have no control over. We booked tickets more than a month out with VIAGOGO, we received confirmations with “congratulations, you are on your way to the event,” and “you will have your tickets 3 days before the event,” and “contact us from this link in the email,” and “contact us at this number for support.” All of it FAILED. No tickets, no help from support, their contact links had multiple replies of issues with their system. We call them on the phone and they share they are having issues with their system. We tried very much with this company to get our order and they failed every step of the way. Terrible company, terrible support, terrible technology.

    • Joseph_TicketCompare

      Hi,
      Do you mind sharing the transaction details?
      When was the event? Did you get a refund?

      We would like to try and help you guys, feel free to send your contact details through our “Contact Us” page.

      Best,
      Joseph

      • jayne

        Hi this company Viagogo have taken £482 from my bank account I thought i was purchasing 2 tickets for Celine Dion in June at £175 for 2 tickets but they have added huge charges and i am unable to contact them after receiving an email telling me the same as sigitysym congratulations you are on your way, i have no idea how this all works and totally frustrated that this company are not contactable. I am so upset and I would be grateful for any help with contact details that work thank you.

        • Joseph_TicketCompare

          We want to help, but we have to get some solid information like the transaction ID so we can contact them.

          I agree that their customer support is very had to reach.

          • jayne

            Hi Joseph thank you very much for your reply……..how will you get in touch with them then?? Just that I cannot and it seems that this is general so my question is how will you?? I have no problem sending my transaction ID……..I am also in the process of making complaints to various organisations including Ombudsman, Google & Visa I have been totally misled by this and taken for a complete mug and this is unacceptable…….Thank You please advise your contact route that will be most helpful.

          • Joseph_TicketCompare

            Hi Jayne,
            We have a few contacts in their marketing department we can reach out to, but I must admit that Viagogo is the hardest to reach when comparing to other ticket sites customer care.

            The transaction ID is just their internal code in order to identify the specific sale so we will be able to communicate with them and hopefully help you out.

            Best,
            Joseph

          • jayne

            Thank you Joseph I cannot share openly on this thread but i will send you by private email if you can provide that………..marketing department but no customer service department for customers that they have fleeced for huge amounts of money I am in disbelief!!!!

          • Joseph_TicketCompare

            Hi Jayne,
            Feel free to contact us through our “Contact Us” form in the navigation bar.

            Best,
            Joseph

        • Alexandra

          Hi Jayne! How did you bougth Celine Dion tickets 4 days ago, if they only started selling them yeasterday?
          Regardless, I also bougth 2 tickets for Celine Dion on June 20th for London through viagogo yeasterday, and they were veery expensive aswell, and now after reading this I’m really worried, cause I’m from Portugal, and I don’t want to purchase the plane tickets and accomodations before receiving the tickets! And even if i receive them i’m afraid that they are false!
          Furthermore, they only say the zone, not the places!
          Sorry about the rambling, but i’m really concerned with this

          • jayne

            Hi Alexandra, I am very unsure about this I think probably you have not purchased anything you have been conned like me……..totally misled…. and I am in the process of waiting for my bank etc., to investigate you have no way of finding out what is happening to your so called purchase as there is not a customer service department to contact so I think you will need to wait for a while and see what you can do. I would urge anybody not to touch this website. sorry i cannot help further but i will keep you informed of my progress.

          • Alexandra

            Hi Jayne.
            Thanks for the reply!
            I’m only 23 years old, and this was my first time buying stuff from the internet, and I just wanted to surprise my mom, so I’m really sad and frustrated that I was mislead like this!
            Thanks for the reply tho!
            Please let me know if there is something I can do about it!
            Hope everything goes well for everyone.

      • SigitySym

        Hi Joseph, appreciate the support offer but the event already came and went (event was on 1/27/2017). We spoke to Viagogo on the phone the day before the event for the second time as no tickets nor updates were shared. 1/26 and the gentleman shared he was having a system problem but could confirm “that all he could share was facts” and that “we would have our tickets for download the next day.” He didn’t sound confident and we certainly were not. Next day no tickets. Emailed team then many times on what happened, no responses. Began emailing on getting a refund, calling on getting a refund. Took another several days, but the refund came. Quick to take funds, slow to return, likely would not have returned the funds had we not fought for it. Here are the Viagogo “confirmation” numbers. This was just for 1 order but as they went through their process of finding other tickets when the original order failed they generate new confirmation numbers, all becomes a mess in heartbeat. At the end of the day, no tickets, no helpful support, and from day one just mis-leading statement (lies) after mis-leading statement. From their correspondence you believe your order is confirmed then entirely let down in the last hour. Even shared the “fact” with us our tickets would arrive the next day when on the phone with them and they did not. Viagogo Confirmation Numbers: 8763645, 8537273, 8875014

        • Joseph_TicketCompare

          Hi SigitySym,
          Thanks for sharing, I urge you to contact us next time before you purchase tickets, we can recommend you on a few selected sites we can guarantee that will deliver the tickets.
          I must say that we are getting a lot of complaints on Viagogo lately.

          Best,
          Joseph

  • Kit

    Really panicking! Have bought tickets well over the odds! Really worried I’ve been conned! Can’t speak to anyone! Don’t know if I will get the tickets!! Help!!

    • Joseph_TicketCompare

      Hi Kit,
      Do you mind sharing the transaction details?
      When is the event? Which event is it?

      We will do our best to help you.

      Best,
      Joseph

  • Philip

    VIAGOGO – don’t use these guys, I got conned and zero reply from there customer service department (if they have one). I pad 10x more for basic tickets purely because of their clever programming, not once do they show you the total costs of the tickets..be aware!

    • Joseph_TicketCompare

      Hi,
      Do you mind sharing the transaction details?

      Best,
      Jospeh

      • Philip

        Yes, bought tickets for summer concert, priced up 6, the cost displayed made sense for all 6, but when transaction went through, i realised it was per ticket! I paid more than 10x the normal price. Immediately realised what happened, emailed them, twitter etc..and no response!

        • Philip

          The website is really clever, and your total never price the total number of tickets..when you pay 10x you can easily make that error – without realising.

          • Joseph_TicketCompare

            Hi Philip,
            We need the exact details of the trascation – AKA transaction ID in order to help you mate.

            Best,
            Joseph

  • Sonia

    Awful, no customer service. I purchased rugby tickets in November for the game on Saturday. I paid £360 for 2 tickets. About 5 days before the game, they emailed to say the tickets were no longer available and offered me an alternative, which I was not happy about. Their email said, call the customer service line, I did, however they only take calls from people attending an event within 72 hours, so their automated system cuts you off. I emailed repeatedly explaining how unhappy I was with the situation, they did email back and eventually offered alternative tickets which I accepted. the delivery of these tickets was LATE, they were supposed to arrive on the 31/1/17, then they were supposedly guaranteed before noon on 1st Feb, they arrived after 1pm, after I chased the courier. The face value of each ticket was £85 – Viagogo charged £132 per ticket, £37.50 admin fee for each, then postage and god knows what else, so the total came to nearly £200 more than the ticket face value. Rip off merchants, with no customer care. Stay away from them!!!
    I only accepted the alternative tickets as I had already booked accommodation in Edinburgh which was non refundable and at no point did viagogo offer a refund. I suspect even if they had offered a refund, it would have been minus all their hideous charges. I wish I had read the reviews before i tried to source the tickets. I am surprised that Thr rugby 6 nations endorses them as a partner to source tickets from….disgraceful.

    • Joseph_TicketCompare

      Hi Sonia,
      This sounds like an awful experience.

      Next time you’re looking to buy tickets, please contact us first so we can advise you to find a legit and safe site to purchase the tickets from.

      Best,
      Joseph – Ticket-Compare.com Team

  • Philippa Evans

    We have bought 6 rugby tickets for a lot more money than we thought – similar to many others we did not find the pricing strategy clear – we thought the price was for all 6 tickets (on an ipad a lot of the information remains hidden). On top of the ticket price (which we should have delved into more thoroughly, I accept) we were hit with a £375 booking fee – the amount was only apparent after I had authorised the transaction. Of course, we contacted my bank within minutes, but they were unable to stop the transaction. Our only option was to look at resale – we couldn’t afford the price. This is where it started going really wrong. The tickets have terms and conditions which leave them invalid when sold on Viagogo. It is clearly stated on the reverse of the ticket. They were allocated by the Welsh rugby union to a local youth club – categorically not for resale. The Welsh Rugby Union have rightly invalidated the tickets, but Viagogo won’t refund us. They would seemingly rather pay money to a seller who knows he has breeched the terms and conditions of the tickets than refund us. Can anyone help? Viagogo need to do the right thing here. The seller had no right to list those tickets.

    • Joseph_TicketCompare

      We’re happy to hear that, thanks for sharing 🙂

    • Christina Hewer

      hi , how did you get through to them, as I cant get through on the phone number provided and there isn’t an email address.. thank you in advance

      • Philippa Evans

        I looked on hidden numbers. They list 2 numbers 0870 2181429 and 0870 2807034. I used the first number. It got me through to an office in Ireland where I spoke to someone called Alexia. We also managed to establish an email contact by going through the viagogo help section and when it asked whether our question had been answered, we said no which brought up a box we could type into. They did respond and it wasn’t a machine responding (it was actually also Alexia!). Good luck.

  • Britt T.

    Just bought tickets for a concert in March from this site and now that i see the reviews, I am freaking out that they won’t work, especially since they are significantly higher than the original price. It’s kind of making me sick… 🙁

    • Joseph_TicketCompare

      Hi Britt,
      Viagogo are not our most recommended site to say the least..
      As you noticed, they get a lot of negative feedback from users because of the lack of transparency when you checkout and hard to reach customer support.

      Please reach out to us before your next purchase and we’ll gladly help you buy from a trusted site next time.

      Best,
      Joseph

      • Trienese

        Hi there
        I purchased tickets to Justin Bieber for my daughters birthday and for my sister and friend…
        First time I was overcharged grossly and the tickets weren’t as described I had ordered seated tickets as the children aren’t Old enough to be standing so I had to resell the standing tickets I was provided and then buy seated tickets! Iv got the downloaded tickets and have paid a fortune for them but I’m feeling so sick and worried that they are fake and we will be turned away? It’s my daughters birybsay pressent!! Is there any way or finding out prior?? PLEASE HELP?? I’m in AUSTRALIA!! The concert is this weekend 🙁

        • Joseph_TicketCompare

          Hi Trienese,
          Why do you think that the tickets are fake?
          It’s not very common, especially on e tickets.
          I’m afraid you’ll have to wait and see if there’s an issue with those tickets only when you’ll try to actually use them.
          Another option is to check with the organizers of the concert, but usually they are not cooperative with secondary market tickets.

          Best,
          Joseph
          Ticket-Compare.com Team

          • Trienese

            Thanks Joseph I think just reading all of the negative comments and reviews has made me worried! I’m glad to hear it’s rare with etickets that’s good news! I’ll try and call the organisers of the concert tomorrow
            Thanks again for the reply

          • Trienese

            Also do you mean call the organiser as in the actual ticket seller or the organisers of the concert? How do I find this out?

          • Joseph_TicketCompare

            Organizers of the concert, if you can get a hold of them and get a straight answer.

  • Tracy Doherty

    Hi Joseph, after reading all the comments i’m freaking out now, bought 3 tickets for celine dion june 23rd, travelling from belfast have to see her, got confirmation email to say tickets will arrive 3 days before event, if the tickets are released why only 3 days before, surely they should be sent out when payment was taken, I just feel I can’t take the chance of not finally getting to see celine so if i’m not getting the tickets I need to try somewhere else. Also the original price for each was £200, when I got to the final checkout it cost me just over £800 for all 3 by the time they added on their booking fee, couldn’t belive it but I was afraid of losing them so I paid it.

    • Joseph_TicketCompare

      Hi Tracy,
      I hope you’ll be able get the tickets on time and enter the Celine event as you should.

      If you’ll encounter any issues using those tickets you will be able to claim a refund, I hope you won’t get to that.

      Please contact us if you’ll have any issues, we’ll do our best to contact Viagogo’s customer support team and help you out.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Tracy Doherty

        Hi Joseph is there any way of checking that I will receive the tickets and that they are genuine

        • Joseph_TicketCompare

          Before you get your tickets, there is no way to tell if they are genuine.

  • Jiehui Avery Chen

    I bought 2 ( EXTREMELY OVERPRICED) tickets for the XX concert in Basel, switzerland, under two orders which were meant to be shipped under the same tracking number in december, but never came. The tracking number was 19 digits instead of the normal swisspost 18 digits, and i could not track anything. I received no delivery card, nothing, and a week and a half before the concert, i started worrying and sending several, amounting to up to 6 emails to viagogo asking for help and assistance. while i received generic replies addressing the issue saying that you would reply me in 48 hours, no reply ever came. I had to resort to calling viagogo 3 days before the event, because your STUPID phone service would not let me speak to a customer service staff if it was not less than 72 hours before the event, and even then the assistant promised to help and send me an email addressing the issue so i know its official, but i received no email. I called again the next day and had to explain my issue all over again, and once again another assistant assured me that she will look into it and send me an email. I received no email. The next day I called in the morning and had to explain to YET another assistant ALL over AGAIN, and i told her I would not hang up until she sent me an email addressing all that we said so i know that viagogo was looking into it officially, and I was not just receiving lip service. She did, but i received no updates on any new tickets and had to call a few hours later, and explain yet again to another new person, and that person started going on about how they were investigating the tickets, and that the tickets werent collected.. at this point I lost my temper, it was a DAY before the event and clearly even if the post tickets were found it could not be delivered to me on time, so why was viagogo still bothering?? I demanded that etickets be issued to me immediately, especially because I had to fly to switzerland for the concert, and did not want to call when I was overseas. I wanted to settle the issue before I flew. A few hours passed, and i received no email no updates. and I called again. This time, the customer service staff assured me they were sending me etickets by email to my account already, and i asked to make sure it was TWO to replace both lost tickets. The woman, nicole, on the phone assured me yes yes, BUT i checked that evening at the airport and found that I only had ONE, to my utter frustration. I called once again, to be put on hold for 10 minutes for the upteenth time, and the woman I had to explain everything to AGAIN told me the office couldnt issue tickets after 6pm, but she would look into it first thing tomorrow, and I would receive the tickets by 10. Tomorrow, by the way, was the day of the concert. I checked the day after, at 11.30am, only to find, completely expectly, NO SECOND TICKET in my account. I was furious. I had to accumulate so much extra phone charges calling from Switzerland, especially because viagogo always put me on hold. I called and this guy picked up. He told me that chasing was not helping me get anything done faster, which is ridiculous because if i didnt chase viagogo would never respond to any of my emails. He also said that viagogo has been working on my issue since I called 3 days ago, which is a LIE, how can any investigation take so long, it should take a few hours at most, it is NOT a murder investigation. He said that the worst case scenario would be that i dont receive the second ticket, and i receive a refund. But that meant that i would have to go to the concert ALONE, without my friend. In the end, I did receive the tickets a few hours before the concert, to my relief. It is ridiculous, the way viagogo has dealt with this issue, SUCH POOR CUSTOMER SERVICE, and i will NEVER use viagogo ever again. My friends and I affected by this issue will be sure to tell our friends about this terrible service, which already SEVERELY OVERCHARGES for tickets, and is clearly out to cheat our money because of their reluctance and uselessness with replying. This experience has just been so incredibly STRESSFUL, up till the day of the event I had to worry about the tickets, so much for ‘tickets guaranteed’ by Viagogo. Disgusting.

  • erika mlalazi

    you guys made a mistake using viagogo…i fell for it too and i was really hurt-emotionally and financially… tickets 3 day before the concert – never ever received anything! i have been chasing viagogo re tickets all week before the concert and only on the actual day of the concert i was told that the tickets have been lost! I was advised to sit down and have a cup of tea instead! What a joke…. i am still waiting for the refund which was promised as well as a voucher…. the problem i am facing now is it is impossible to get hold of anyone at viagogo (no phones, no emails!)…i will take legal action! and please if possible stay away from viagogo

    • Joseph_TicketCompare

      Hi Erika,
      I’m sorry to hear about the poor service you’ve received by Viagogo’s support team.
      Do you mind sharing your transaction ID?

      I can’t promise anything, but maybe we can help.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Emma Fraiser

    Hi
    My husband bought tickets to see Adam ant the other day through viagogo! He was left fuming when he received the etickets and realised he had paid nearly 4 times the value of the tickets! £75 booking fee is a joke!
    The tickets were emailed to him with the original owners name, what is stopping this man from reselling these tickets? The only way we will know is when we get to the venue and have them scanned!!
    After he had bought them I looked up the concert through the arena and realised he could have bought 2 VIP tickets for nearly £100 less than he paid viagogo!!
    Is there any way of getting all of our money back??

    • Joseph_TicketCompare

      Hi Emma,
      I’m afraid the chances of getting your money back at the moment are slim.
      If you’ll encounter any issues using those tickets you will be able to claim a refund, I hope you won’t get to that.

      Please contact us if you’ll have any issues, we’ll do our best to contact Viagogo’s customer support team and help you out.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Brenda Boyd

    Horrific experience dealing with viagogo. There are 2 Facebook support groups … victim of viagogo and victims of viagogo. I consider myself cheated by viagogo and it’s likely that they will be aided and abetted by my bank, NatWest as I paid by debit card, applied for a recharge (as it seems to me that viagogo ignore any consumer protection laws or apply loopholes). I think your review of them doesn’t warn people well enough of the risks in dealing with them. Look at the stories on the Facebook pages before endorsing companies like this please as I don’t think I would trust your site by association.

    • Joseph_TicketCompare

      Hi Brenda,
      Thanks for leaving a comment.
      We have added a disclaimer about their service at the beginning of our review:

      “Lately we got a lot of frustrated users complaining about the difficulties contacting their support team, you can read reviews about our recommended ticket sites here: Best ticket sites”

      We are not endorsing or recommending users to use their site, and that is why we allow every user to share his experience unedited right in their review page.
      I encourage you to post a link to this page in those Facebook groups as well so they can share their view as well.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Isabel Pinho

    THEY SUCK! Unreliable deliveries and they charge up to 4x the real ticket price on their website. Their after-sales services simply doesn’t exist, I feel cheated and I am NEVER buying from these guys again.

    • Joseph_TicketCompare

      Hi Isabel,
      Thanks for sharing your experience with Viagogo’s service.
      Do you mind sharing your transaction ID as well?

      Best,
      Joseph
      Ticket-Compare.com Team

  • Emely

    I brought 1 ticket 3 day pass to Ultra Japan and the booking fee was extremely high. I was desperate to get a ticket to this show and after reading the reviews I end up selling the ticket know that I’ll probably will not receive any money back from my purchase.

  • leher kochhar

    This has been my worst customer experiences ever. This company is a hub of fraudsters. I was ready to sell my tickets. Their customer service department didn’t let me sell them and kept re-iterating that the time was too less. I was ready with a 24-hour courier service which could be tracked but they didn’t allow me to process my order. One week later, I discovered that they had deducted 90 pounds from my account without even telling me or writing to me. Their fault and I pay! I kept calling and writing to them but they don’t bother to care. Without an iota of doubt, this is my worst customer experience ever. Absolutely disgusted.

    • Joseph_TicketCompare

      Hi Leher,
      Thanks for sharing.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Emely

    Can a person file a dispute with their bank against viagogo and see about getting there money back? Please help!

    • Joseph_TicketCompare

      Hi Emely,
      What are you trying to dispute about?
      I’ve read your former comment as well, and I can’t understand if there is any problem here.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Emely

        After reading other reviews I’m concerned that I purchased tickets that will not arrive on time and are not legit tickets to the concert, because I read that people would receive tickets and not be able to enter. The bank of the credit card we used is trying to cancel the order. Could it possible to cancel the order.

        • Emely

          I ended up keeping the ticket instead of selling it.

          • Joseph_TicketCompare

            Hi Emely,
            The problem is that you can’t cancel the order unless there is a problem with their delivery or authenticity of the tickets.
            Only if you’ll encounter any issues when trying to use the tickets you’ll be able to dispute.

            Best,
            Joseph
            Ticket-Compare.com Team

  • Ian Higgins

    Purchased tickets which were grossly overpriced because of charges. Charges not disclosed during payment process.
    Tickets misrepresented as for ‘West Stand’ at Edgbaston…… there is no such stand.
    Refused to refund me.
    Is there nothing that Trading standards or Office of Fair Trading can do about this unscrupulous organisation ?

    • Joseph_TicketCompare

      Hi Ian,
      Only a qualified attorney can answer that…

      Hope you’ll get a refund mate.

      Best,
      Joseph

  • Mo Na

    I was going to buy 2 tickets for drake at o2. the tickets were advertised for £140/each and the total came to £385 inclusive of tax and ticket admin fee charged twice and so many other unusual fees added. My bank (santander) blocked the charge when i was about to pay and someone from the bank called and said i shouldn’t buy tickets from them because they are not legit. so lucky didnt buy it from them apparently they sell u tickets and when u go to the concerts or events u find out ticketmaster has already sold ur ticket to another person and u get turned away and lose ur money

    • Joseph_TicketCompare

      Hi Mo Na,
      Thanks for comment.

      Did you get tickets in a different way?

      Best,
      Joseph

      • Mo Na

        no i didnt 🙁

        • Joseph_TicketCompare

          Than I suggest you check this link:
          http://tidd.ly/bb65389d

          Cheaper price and sold by a site owned by Ticketmaster™.

          Please LMK if this helps 🙂

  • Charlotte Goldstone

    Absolutely shocking. Do not use.

    I purchased James Arthur tickets, the show was postponed and I cannot make the new date. They are expecting me to resell the tickets and pay a resellers fee where I am losing out on £80 from my original purchase. The service was not helpful whatsoever and I strongly do not recommend this company. If a show has been cancelled, you can return your ticket for a full refund however if it is postponed, and you can’t make the date, they do not refund booking fees and also charge a resellers fee. Absolute shambles of a company. Happy to take money from a customer but completely unwilling to help.

    • Joseph_TicketCompare

      Hi Charlotte,

      Thanks for sharing, I couldn’t agree with you more.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Kairavi

    Viagogo sold me (and according to the venue many others) fake tickets and are now refusing to refund. Their supposed guarantee which they charge dearly for is ridiculously restricted in its conditions; they imply you must wait to receive a report from the venue confirming the fraud, but if you supply this report more than a second after 48 hrs of attempting to enter the venue they instantly back off from their guarantee obligations. Whilst waiting for my report My Account on their website stated they were sorry I had been denied access to the venue, but now are claiming they were unaware of it. Disgusting behaviour

    • Joseph_TicketCompare

      Hi Kairavi,
      Can you please tell us with event was it?

      This sounds like an awful experience, thanks for sharing.

      Best,
      Joseph

      • Kairavi

        Hi Joseph,

        It was a ticket to The XX playing at the O2 Brixton last week.

        Thanks for your message, I had previously used another reseller (and successfully) so didn’t do enough due diligence on Viagogo before purchasing the ticket. Still in disbelief that this is how they treat their customers, particularly as I’ve now read many reviews from those selling tickets that they do not receive payment within the quoted times. Wish there was more we could do than posting a review.

        Best,
        Kairavi

        • Hi Kairavi,

          Feel free to contact us before your next purchase, we’ll gladly help you find another seller you can trust.

          Best,
          Joseph

  • Aylla

    i sold my tickets through viagogo. they were in form of etickets and now looking at the negative comments about the company, i cant help but feel scared something might go wrong. is it possible that the person who bought my tickets later on sells copies or emails them to people? the tickets have my full name on it, im scared that the person could commit fraud using my name.

    • Joseph_TicketCompare

      Hi Aylla,
      I’m pretty sure you don’t have anything to fear from the buyers, usually the problem is with the seller side.
      Feel free to contact Viagogo’s support phone number:
      They list 2 numbers 0870 2181429 and 0870 2807034

      Best,
      Joseph
      Ticket-Compare.com Team

  • Evelyn Williames

    I was looking for tickets to a single day of the upcoming Davis Cup in Brisbane as the official site only has tickets to the whole three days. I found viagogo and was ordering 3 tickets for the Sunday when they offered me much cheaper tickets so I took those. I then discovered they were for under 18s. At no time was I quoted a price in Australian dollars so I had only a vague idea of how much I was paying. Eventually I bought official tickets for the three days and paid roughly the same as I did for the three under 18 tickets (approx $150 each). I have just received the under 18 tickets and their face value is $8.35 each. I won’t be using viagogo again that’s for sure.

    • Joseph_TicketCompare

      Hi Evelyn,
      Thanks for sharing.

      Best,
      Joesph Ticket-Compare.com Team

  • Steven Todd

    I personally have been more than happy with the Service as a Seller. I’ve not been well and therefore unable to attend some venues and have been able to Utilise the Services of Viagago to move on my tickets which i am unable to use. I have read many reviews criticizing hidden charges but have proceeded to checkout the purchase as if i was going to buy tickets to see how you are advised on costs. It is very clear throughout the checkout process what charges are going to be applied at final payment. People are slating Viagago including the Government and MPs, why is the same level of criticism not being applied to GETMEIN part of Ticketmaster Companies which operate very much in the same way which have also used also? Ticketmaster Group are no better than any reselling companies as they Sell face value tickets but then happy to promote GETMEIN on their Ticketmaster Website when Venue Tickets have sold out as a Second Lifesaving option …. The bottom line is that people buy from Ticket Reselling sites as they have not been to get tickets for various reasons at the initial point of Sale including not realising tickets were on Sale by their favourite Artists and upon realising want a Second chance of being able to buy often 6 – 12 Months later after the initial tickets are offered on Sale but now sold out.. Two Words – Buyers Remorse, we’ve all experienced it I’m sure, we’ve bought something in life but then had second thoughts about our purchase. Like anything in life whether it’s a new car, House Purchase, your favourite chocolate, but like all products and Services, the true cost and Value of them is only decided by the Purchaser themselves on how they value what they’re spending their money on. Therefore if you don’t think some tickets are of true value to you it’s simple… Don’t buy them as buyers remorse is likely to creep in real quick,,,,, there will be someone else just around the corner that believes they are of personal value to them. Viagago offer the same services as GETMEIN and other similar Companies, we all have the option to say yes or no, so make your choices and stop whinging!!!!

    • Hi Steven,
      I have a feeling you’re speaking out of position, but let’s leave it as it is.

      We have nothing against ticket reselling, in face we encourage fan to fan reselling as it’s the only option for people to get tickets to high demand events and that’s totally fine.
      We do have something against Viagogo’s customer support policy – they are not enabling their users to contact them through an advertised phone number or email.
      Take a look at all of the complaints users have posted in this page – 90% of them have posted because they didn’t get any help from Viagogo’s support.
      Other sites such as GetMeIn you mentioned also have review pages, can you care to explain why the only page on our site with this amount of negative user reviews belongs to Viagogo?

      We do not moderate the comments, we don’t have any agenda against any company, we just want to provide our users transparent information about the different ticket reselling platforms. Can you say the same?

      Best,
      Joseph
      Ticket-Compare.com Team

      • Steven Todd

        Only both my personal experience and opinion of Viagogo, i googled GETMEIN reviews last night and the overall dilemmas quoted by others are very much the same and ironically is a Ticketmaster Company

        • I’ve done a quick research myself, let’s use Trustpilot as a quality source for user reviews?
          GetMeIn – 7.5 (out of 10)

          Viagogo.co.uk – 6.1 (out of 10)
          Viagogo.ie – 1.6 (out of 10)
          Viagogo.com – 6.3 (out of 10)
          Viagogo.es – 2.8 (out of 10)

          And they have hundreds of reviews for each.

          Best,
          Joseph
          Ticket-Compare.com Team

  • Jo Delise

    I have just purchased 8 tickets to Hanson for their Sydney concert in June. After reading these reviews I’m really worried that the tickets are no good, how can I verify them?

    • Hi Jo,
      Did you receive the actual tickets?
      Did you try to contact Viagogo’s support?

      Best,
      Joseph

      • Jo Delise

        Hi, no it says the tickets won’t arrive until 3 days prior to the event. I have tried their Australian contact number but it keeps saying it’s not connected and I can’t find any other form of contact for them. I have read many reviews on lots of pages and they all say the that Viagogo is a scam

        • If I were you I would try my best to cancel the purchase through your bank / credit card company.
          If it won’t work, cross your fingers and hope for the best, they might deliver it as promised.

      • Tasha

        Oh my, all these comments and complaints are scaring me. I have just purchased tickets for Foo Fighters in Singapore. 🙁 Now I want to cancel.

        • Hi Tasha,

          I’m afraid it’s not that easy to cancel this purchase.
          Try cancelling through your credit card company, maybe they can help.

          Best,
          Joseph
          Ticket-Compare.com Team

  • Larry

    I purchased tickets from Viagogo for the March 23 Adele concert in Auckland NZ. My wife and I were in Auckland on vacation and thought it would be fun to go to the concert if we could find tickets. The tickets were purchased online with a Visa card and delivered by email (etickets). We spent about an hour to get to the venue and when the tickets were first scanned we were told there was a problem and that we should go to the Ticketmaster box office. At the questions box office, we were told that our $735 tickets were voided. Since we were not the original purchaser of the tickets, Ticketmaster would not provide us with any additional information. We called Viagogo’s support call centre in the UK and waited for 10 minutes to speak to someone in their queue but gave up – mobility rates on a Canadian phone to the UK from NZ will be over $2.00 a minute. We have called Viagogo and emailed three times with details of our experience and now they have asked for “proof of denied entry”. Ticketmaster did not offer such a document and was clear that there was nothing that they could do for us. We are hoping that we will receive a refund from Viagogo and we are pursuing Visa’s options of disputed transactions since Viagogo did not live up to their 100% guarantee.

    Just imagine our disappointment of being denied entry to the Adele concert. Viagogo should do a much better job of verifying tickets that they resell are indeed valid. I strongly recommend avoiding using them.

    • Hi Larry,
      Thanks for sharing your story with other users.
      We hope that you’ll get your money back.

      For next time, there are much better options to choose from, for instance:
      https://ticket-compare.com/reviews/ticketbis/

      Please contact us before your next purchase, we’ll be happy to assist you finding a better site to buy from.

      Best,
      Joseph
      Ticket-Compare.com Team

  • christina

    i bought non valid tickets from them , i payed 600 euros and when i got to the entrance at O2arena , i couldnt go in.they said they will refund me in max 5 days and send a voucher as compensation. Now im waiting for my refund for 3 weeks and they dont even answer to my emails anymore!!

    • Hi Christine,
      Thanks for sharing.

      Did you try calling them?
      Viagogo’s support phone number:
      They list 2 numbers 0870 2181429 and 0870 2807034

      Best,
      Joseph
      Ticket-Compare.com

      • christina

        it doesnt work from outside UK.

        • Try posting on their Twitter page with your transaction ID and a short brief of your case, they are inclined to help users who post there:
          https://twitter.com/viagogo

          • christina

            they answered today on twitter. I received an email confirmation saying i will receive my money back in 3-4 days. Thank you very much

          • You’re welcome, happy to help.

  • Michael Findlay

    I bought two tickets to the Carlos Santana concert in Perth on the strength of this sites review. Since then I have been warned about the company issuing fraudulent tickets and have researched them more thoroughly. I cannot reconcile your confidence in this company with all the negative feedback out there. I do understand that happy customers tend not to review but there are sooo many ripped-off customers complaining. Your review reassures the reader that while expensive, the company is secure and very reliable. If my tickets don’t get me into this concert I will hold ticket-compare responsible along with viagogo.

    • Hi Michael,
      Thanks for reaching out.

      If you read our whole review than you must have noticed that we added an update in bold right after the first paragraph which states that:
      “Lately we got a lot of frustrated users complaining about the difficulties contacting their support team…”
      We also have a pop-up that states that there are much better options to choose from.
      Also, as you can see, we opened our comments section for users to freely express themselves and share their own experience, as you did.
      We have over 90 comments from users who shared their own experience from purchasing at Viagogo.

      We stand behind the fact that Viagogo are one of the biggest secondary ticket sites, and yet, there are much better options to choose from.

      I can share with you that we have tried contacting their support team quite a few times in order to help our users, like we do with other ticket sites, and Viagogo are the only site that hardly responded to our requests.

      The secondary ticket market is a bit different, those sites are actually marketplaces and they rely on other fans or touts that sell through their platform.
      They don’t sell the tickets themselves so it’s a bit harder to get 100% customer satisfaction when you can’t control the stock and shipping.

      We wish you all the best and encourage you to contact us before your next ticket purchase, we’ll be happy to help.

      Best,
      Joseph
      TIcket-Compare.com Team

      • Michael Findlay

        I did read your whole review and saw the pop up. I don’t think it is good enough. Given that you have the same problem as others contacting their support team, you could, and I think should, disendorse this company until they change their ways. Despite your recent warnings your review still comes across as a positive recommendation and because of this your are complicit in their dishonest behaviour.

        • Hi Michael,

          We’ve taken your comment very seriously and have edited our review page, please take a look and feel free to share your thoughts with us.

          Best,
          Joseph
          Ticket-Compare.com Team

        • Tasha

          Hello, Michael. I just want to know. Were you able to receive your tickets? I had just purchase for a concert happening in 4 months. I am worried and I am thinking if I should report this.

          Thanks

  • Neil Richards

    Cowboys dont use viagogo they changed my seat 3 times with only hours to go before the show so had to accept what I was told was an upgrade it wasnt and spoiled my experience. Try to resolve a complaint and you dont get a reply, emails returned and when do finally get to talk to someone the phone call was dropped!!! Really frustrating and would never, never use these cowboys again. Bad, bad experience that unless you have time to sit at home chasing these rude people to resolve your issue you wont get anywhere

    • Hi Neil,

      Thanks for sharing.
      Do you mind telling us specific details about the event and ticket type you bought and eventually got from Viagogo?

      We want to help other users with your experience.

      Thanks,
      Joseph
      Ticket-Compare.com Team

  • John Tungyep

    How much is Viagogo giving you to say that they’re a professional and ethical company when they are clearly not? This really compromises the integrity of ticket-compare.com. Why should we bother reading your reviews?

    • Hi John,

      This review was written about a year ago, after I personally bought tickets from them so I had a positive experience with their service.
      You need to understand that happy users do not put the time and effort to post a nice and positive review (most of the times).
      On the other hand, we clearly noticed that lately users have been complaining about the lack of support they are getting from Viagogo which led us to do the following:

      1. We added an update right after the first paragraph in bold:
      “Lately we got a lot of frustrated users complaining about the difficulties contacting their support team”

      2. We tried to reach out to their team ourselves in order to help our users, like we do with other ticket resellers, but they did not respond to any of our attempts.

      3. We added real user reviews from their Twitter page, such as this to our review:

      Jess Fox ✔ @JessFoxxx
      Public Service Announcement – NEVER USE @viagogo for tickets. Completely unacceptable, ripped off – Never again! 😡 #viagogobignono
      6:04 AM – 6 Feb 2017

      4. We added an open platform for user comments, just like the one you used to comment today – without moderation in order to provide transparency.

      5. We are now editing and updating our review so it will include more updated information.

      Please LMK what else you think we should do, we are clearly unhappy with the situation as you understand.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Evangelia Avramidou

    Hello we are two guys that we bought tickets for coldplay in Paris via viagogo!we received e-tickets but after reading all these bad reviews we are afraid that maybe the tickets are fraud!How can we be sure that the same e-tickets will be purchased from another people!!Thank you in advance

    • Hi Evangelia,
      You can try to reach out to the event organizer, but I’m not sure you’ll get an answer.

      Best,
      Joseph

    • ASHLIE

      Hi i am in exactly same position as you i bought in aptil 4 dance valley tickets at £400 euros it came 2. And i read all the reviews on google.yesterday not about dance valley but about viagogo and there tickets i have recieved e tickets like you and printed but mine say dance valley -fan ticket then where it isntime from n until then each 1 has a barcode i have just rang up to see they arw genuine tixkets he said yes but im worried like you as im having to go all the way to amsterdam for this festival

  • Regan Wasif

    We bought 7 tickets for the Bundesliga match Bayern Munich against Borussia
    Dortmund that was played on April 8, 2017 in the Allianz Arena in Munich. We
    clicked on Category 1 tickets, clicked on a GUARANTEED section of the
    seating charts, payed 13 times face-value of the tickets, but received seats
    in the second to last row of the upper bowl in the stadium. Typical bait
    and switch technique. In addition, tickets were sent last minute to our
    hotel in Munich, so even though we had bought airfare and hotel stay, we did
    not know until the day before the event if the tickets will be received.
    There is no way to get in touch with this company (no customer service email
    or phone number), the worst experience ever!!! Stay away from them, they
    need to go out of business!!!

    • Hi Regan,
      Thanks for sharing.

      We urge you to contact us before your next purchase, we’ll be happy to help you find a better ticket broker before your next purchase.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Matti

    Cheating. I paid 80 euros for football tickets. Official price is now 16 euros. Will never use this again, avoid!!

    • Hi Matti,

      Thanks for your comment.

      I must say that the fact you paid more than the official price is OK on it’s own, that is the secondary ticket market that enables you to purchase tickets from other fans in case the official box office tickets ran out of stock.
      For example, Final Champions League tickets were sold as a part of a raffle lottery by UEFA, there is no other way to purchase those tickets but using secondary ticket sites…

      Hope this helps,
      Joseph
      Ticket-Compare.com Team

      • Matti

        No, because the impression of the market situation given by Viagogo is faulty. The customer is in deceptive manner insinuated to believe, that there are for example “only 2 tickets left for this price” . This information is totally false, since there are plenty of tickets on sale for even much less price, still today (couple of months after the original purchase). Viagogo website enhances this fraudulent image of the market situation by texts such as “Due to high demand..” etc. or “Less than 2% of tickets in sale”; claims which are obviously not true and actually violating marketing/consumer laws in some countries.

        • Hi Matti,

          I agree that Viagogo paints a disturbing picture about the market situation, that is exactly why we created our site so that users will be able to get a true chance to understand the market situation and not be led by sites that rush you into buying without comparing first.

          Best,
          Joseph

  • Resin BeenThere Annterese Dave

    I paid $186.per ticket For 3 tickets that when they arrived the price On these tickets were $65.per ticket . And someone else’s name is on them !!!
    I thought I was buying from a known company I was also feeling rushed as there was a count down and flashing info that only so many tickets left. Others on line waiting for me to time out !!
    I will not be tricked like that again. And that’s it. I was tricked into thinking what they wanted me to think. Instead of good tickets , I have ordinary second hand tickets in some one else’s name.

  • Becs

    I have just bought some tickets through Viagogo and my experience is the same as you’ve outlined above – scare tactics that encourage panic buying plus ridiculously high booking and admin fees, resulting in my paying £191.27 for tickets with a face value of £88 total, and now I have two e-tickets in somebody else’s name that clearly state ‘the resale of this ticket is prohibited’. Can I rely on these being OK to use? Is there a way of checking?

    • Hi Becs,
      Thanks for commenting, happy to hear you agree with our review 🙂

      Somebody else’s name doesn’t necessarily says you won’t be able to use the tickets, also the state that ‘the resale of this ticket is prohibited’ – otherwise their whole site would have gone bankrupt.
      I don’t know if on your specific event the organizer will forbid you to use them, no real way to know until the event starts.

      Best,
      Joseph

  • Frank Peters

    I paid $151 for tickets to an AFL game.
    Upon printing the tickets I found that they were Concession/Child tickets worth $22 each.
    Viagogo “Help Centre” is only contactable by email and they were not interested in helping me.
    Their site is designed to hurry you along the purchasing process with a bombardment of messages coming up, telling you how many people are looking at the tickets and how many tickets are left etc.
    I believe that they are unethical, devious, untruthful rip off merchants.
    Do not use this company

  • Judit Vas

    Hi! I really regret that I couldn’t find your site earlier!

    I try to be a bit pro-active:
    I bought 2 tickets in October 2016! for DM playing in London on the 3rd of June 2017 – My purchasre was cca. 7 months ago and they were still unable to deliver my tickets, saying that the ticket providers are usually printing them a few weeks before the event. This is a complete bullshit!!! I have never experienced this delay from any other ticket vendor!
    What’s the reason for holding them tickets? Maybe they don’t even have them at all???
    I’ve paid almost £500 for 2 tickets in the Golden sector – this is a once-in-a-lifetime event for us, how they’re allowed to do this to their customers?

    Do you think I will receive my tickets in time at all??

    How a hell this company can still exist? By law, they should have an ACCESSIBLE customer service and a complaint handling policy! There’s no signs of it on their website. Plus they’re registered in Switzerland, which makes it even worse as it’s a non-EU country…

    Is there any legal forum where we could effectively make a claim and possibly not waiting for years to resolve it?

    • Hi Judit,
      Thanks for your lovely comment, you really made our day 🙂

      It’s a common practice among ticket vendors to delay the tickets until a days before the event.
      I really can’t tell if you’ll eventually receive the tickets or not, they hardly respond to our requests as well.

      Regarding any legal advice – we don’t have a clue, but I guess you should check out for a Facebook group of frustrated users going around.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Judit Vas

        Hi Joseph,
        Thanks for the prompt response – even if it wasn’t very helpful.
        I think if you want to be a really useful help and support to your members, by your power, you might be more effective to investigate relevant help sources, rather than individuals…
        I hardly believe, that all these thousands of Viagogo customers didn’t do anything else yet, just posting their disappointed comments on social media…

        ANYBODY OUT THERE??

        I would appreciate any relevant useful advise where to go to stop this company.
        Thanks!

        • Hi Judit,
          The only thing we could do is open our comments to the users, so they can share and warn other users.

          I wish you the best and hope you’ll receive your tickets on time and enjoy your event.

          Best,
          Joseph
          Ticket-Compare.com Team

        • Brett Houlden

          Hi Judith, did you eventually get the tickets you paid for?

          • Judit Vas

            Hi, thanks for asking!
            Unfortunately nothing yet at all…
            But they said again, when I questioned them last week, that I would receive them no later than 3 days before the event.
            We’ll see…

          • Perdi

            Hi Judit – Have you received your tickets yet?
            From a nervous Viagogo customer

          • Judit Vas

            Hi Perdi, Yes, I have! On Friday – and I have to admit that the notification about it and the tracking system worked really well.
            However, massive disappointment was seeing the huge discrepancy between the price printed on the tickets and the amount I’ve paid for them!! :(((
            £77.70 vs £175.00 each!!!
            I think it’s kind of usory and illegal….

          • Perdi

            Thanks Judit – yes this is extortionate – glad you got your tickets tho. As long as I get my tickets and I don’t get turned away at the venue I’ll be happy!

          • Judit Vas

            Hi Perdi, Did you get your tickets & had great fun? 🙂

          • Darren Laslett

            Hi Judit, I’m so nervous too 🙁 did you get the tickets literally 3 days before ?

  • Radika Ghosh

    Certainly less than impressed and wouldn’t recommend them. I was able to book a ticket directly with Royal Albert Hall for Piano Guys and save myself £30.00. Definitely not a premium service but very expensive. Will not be using them again. This is a special concert for me and my experience of Viagogo has taken some of the pleasure away. Lack of phone service meant I had to wait to have my question answered and at an extra £30 could not be described as value for money.

  • Davi

    AVOID!!! I tried to sell a ticket to a show today. It appeared as though I had successfully listed the ticket but I received no e-mail confirmation and when I look at sales and listings for my account, both are blank. SO I tried to list again…same thing happened. The second time though, I took a screen print of the page that said my listing was successfull and whihc gave me a listing ID. If I hadn’t done that, I’d have no record as I still have no e-mail from Viagogo and my sales and listings are still blank. I therefore wanted to contact them to see if the listing had been successful and to check if I had now accidentally listed the same ticket twice. I couldn’t find a number of their site. I tried various number I found online. Most didn’t work at all. One had an automated service and it asks you to enter the listing ID (lucky I took the screen print). I entered this and the automated service said they could not speak to me abou this by phone and that I should contact them by e-mail via their website. I’ve tried to use the Help Centre to contact them. I follow the steps that should lead me to being able to contact them but wierdly it just ends up at a password reset page. It seems as thought they have made it deliberately impossible to contact them. Please save yourself a tonne of hassle and do not buy or sell via this site. Total nighmare!!!

    • Hi Davi,

      Thanks for sharing your experience with Viagogo.

      Best,
      Joseph
      Ticket-Compare.com Team

  • kirsty

    I recently bought some tickets and upon reading the views are doubting whether or not they are true tickets, when I emailed the customer service they said there was nothing I could do apart from reenlist them using the link provided. when I click on the link it states that there is no record of the purchase or it takes me to a separate page about resetting the password to my account, I have also tweeted them with no response. Is there any advice which may help me with the problem?

    • Hi Kirsty,

      Sorry, but we don’t have any advice on this matter, it’s almost impossible for us to reach them as well.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Elaine Charles

        I’m having exactly the same problem. Ordered and paid for tickets for Robbie Williams concert few months ago…. got order ID number and money taken from my visa straight away. Concert only 4 days away and still no sign of tickets. Cannot get to speak to anyone at viagogo and on line is showing no purchases when I log on! Worried that having pre paid for hotel stay we’ll be going to Manchester without concert tickets and having to reclaim those costs (£212 for two tickets!) from visa. I WILL DEFO NOT BE USING VIAGOGO AGAIN and will warn others off too!!

  • Vanessa Fitter

    Hello,

    I was looking for ticket’s to Coldplay concert in Paris on July 15. Coldplay’s wesbite took me to ticketmaster which said there were no tickets available. I should have stopped there really. Anyway, somehow i landed up on the viagogo site and before i knew it i was booking tickets for the same gig. Under the pressure of the timer ticking away and constant popups telling me more tickets were being sold and i didn’t have a lot of time, i bought the tickets for Dhs825 (GBP170)

    There were plenty of signs that I should have paid attention to stop, like the fact that they had to mail me the tickets via post… who does that anymore?? And For some reason the price kept appearing in Argentinian currency?!?!?! And my ticket will be delivered by UPS (Express Saver) – Argentina International. But i still bought the ticket.

    Now i’m going through these reviews and feeling horrible!! What do i do?? I’m worried about not receiving the ticket in time. I will be travelling for the concert from Abu DHabi. I still have to apply for a visa + book flight tickets + stay. But i’m vary to do that now, don’t want to lose more money.

    Has anyone actually received tickets and gone for the concert without a problem. Should i try selling the ticket on the website? Why can’t i simply cancel my ticket? How do i get a refund?

    PLEASE HELP!!!

  • Chris

    Just booked with Viagogo .. and stated price was £179 – note the Pound Sterling Symbol – then found my credit card had been charged £207. Guess what …. that 179 was in Euros .. so converted was £207. Absolute disgraceful and flagrant flouting of consumer protection laws.

    Plus .. original ticket prices displayed etc seemingly didn’t include VAT either so what I thought was a reasonable total price on £130 … ended up £77 more expensive than I originally expected (ie nearly 50%).

    Absolute bl@@dy sharks and will not use them again .. and recommend no one else does either.

  • Tracy Dyster

    I cannot believe the reviewer gave them 3 out of 5. This makes me question the credibility of the reviewer.
    Viagogo is one of the worst sites I have ever come across on the net. Their site is misleading and deceptive. The data is fraudulent. For example: seating. They claim on their site that the seats will be in the MOST POPULAR SECTION and that the seats will be the BEST IN THAT SECTION. This comes from their own WEBSITE. Then, you receive your tickets and they are the cheapest and the worst seats in the place. Go back to Viagogo for an explanation and they claim that they do not know where the seats actually are. Bunch of liars. Also they state “GUARANTEED SATISFACTION”. The only thing Viagogo can guarantee is that THEY WILL RIP YOU OFF. Oh, and Customer Service – no, does not exist. They would not even get a 1 out of 5 from me and I would advise everyone to steer well clear.

  • Harsh

    Hi, I am looking to sell a single ticket online for a an International Soccer game. Is viagogo reliable? Will I get my money back? Can anyone advise which website to use. It’d be of great help. Cheers.

    • HI Harsh,

      We don’t have any experience on the selling side, so we really can’t tell.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Brian Barber

    I made the mistake of clicking on the top link after Google searching tickets for HSBC London Rugby Sevens tickets May 20-21, 2017. It was an Ad for Viagogo. I clicked on Buy Tickets Now and was duped into believing I was in a queue with hundreds of others for a limited # of seats. I tried to purchase a single ticket – unsuccessfully – credit card did not work. I received an automated phone message from VISA at the same time, advising me there was suspicious activities on my card. I returned VISA’s call immediately, explained I was making several bookings across Europe, and requested the ticket purchase not be blocked – time on purchase was running out! I should have clued in when the VISA agent informed me the location of Viagogo was in Switzerland, not England. I only realized I had purchased tickets from a secondary provider when I did not receive my tickets before I departed and worried they would be not be delivered to my secondary address in the UK, and I found this helpful explanation on Ticket-Compare.com This did not leave me much confidence, other than it was a legit company and not a complete scam. My ticket arrived a week before the event. I paid £96 for a £25 ticket. Never again.

    • Hi Brian,

      Thanks for sharing.
      I hope you’ll use our site next time you need tickets, we will be happy to advise you personally on the best site to buy from for your next event.

      Best,
      Joseph
      Ticket-Compare.com Team

  • David

    Hi
    Just looking for a bit of advise / guidance

    I bought a ticket last night from viagogo, i dont buy tickets often so didnt know i was not buying from an official source.

    I know i have been ripped off on the price, but i can live with that, but i have learnt an expensive lesson not to use these people again !

    but my question is, i checked on the official site today, and there were still tickets available, but it stated photo ID will be required at the venue that must match the booking name on the ticket

    Now, if i receive the ticket from viagogo and it is not in my name what can i do ?

    Also, are all the tickets they sell ones that have allready been bought by someone, or do they sometimes buy direct from the official outlet, ie, is there a chance that they have just bought my ticket for me and it will have the correct name on it ?

    thanks in advance for any responce

    • Hi David,
      Thanks for reaching out.

      From my personal experience, it’s pretty rare that they check that the name on the ticket is actually your name (last week went to Robbie Williams at Etihad Stadium no one checked for example), but it could happen.

      All of those tickets have been bought and will have other people’s name on it.

      Usually buying secondary tickets goes smooth, Viagogo is an exception that don’t reflect the industry.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Sergio Simoes

    Viagogo is horrible! I DO NOT recommend Viagogo! will charge you crazy fees, steal your money and offer no reasonable explanation. Customer support is zero. I just called them put in my order number as requested and was told to visit the website. The website offers no direct link to someone at customer support.

  • Anastasia Kotycheva

    DO NOT use Viagogo. I work for a theatre in Sydney and our patrons are constantly complaining of being grossly overcharged for tickets as well as some having invalid tickets. Save yourself the money, stress and possibility of fraudulent tickets. Complete scammers. They are also very hard to contact and are rarelely able to assist with issues.

  • Anastasia Kotycheva

    Also, you should adjust your rating of Viagogo. It’s certainly not the experience of customers in Australia, especially if you do any research on Product Review or any of the recent news articles on them…

    • Hi Anastasia,

      Thanks for reaching out.

      What other company in Australia for the secondary ticket market would you rather use?
      We’re based in the UK, but from what we know about the Australian market there aren’t many options.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Anastasia Kotycheva

        Hi Joseph

        I appreciate your reply.

        At the moment we receive at least 5 complaints about Viagogo a day. This comes from people who feel ripped off and mislead, thinking they purchased from the official theatre website or ticketing agent. This is due to the misleading way Viagogo advertises on google.

        As a theatre venue we cannot guarantee validity of Viagogo tickets and in our venues people are actually purchasing tickets for from 2-4 times the ticket cost, when there is still plenty of good seats available via normal channels. This is when their tickets are actually valid and have not been resold on other platforms, which also happens.

        Banks in Australia have started to recognise Viagogo as a dodgy ticket seller and some people are starting to get their money back. Perhaps have a look at some feedback here as you might reconsider your recommendation: http://www.productreview.com.au/p/viagogo.html

        For our theatres, Ticketmaster Resale is a safe way to purchase re-sold tickets. However is most cases, there is no need to use them either, as people can purchase straight from Ticketmaster (or Ticketek in other venues) for longer running Musical Theatre productions.

        Hopefully you take this feedback into consideration when giving out advise of Viagogo.

  • Alexandra

    Hi, I need help please!
    In February I bought 2 Celine Dion tickets, and was charged 400€ when it was supposed to be 200€.
    Rigth after i understood I made the mistake I put the tickets on sale.
    Yesterday, I received an e-mail saying that my tickets will arrive on june 16th, however about 4 hours latter I received anouther e-mail saying that my tickets have been sold, but that i had to ship them until june 13th, which was obviously impossible!
    Furthermore, when i went to confirm the sell, it said that the 48 hours to confirm it had expire!
    After contacting them by e-mail, they told me that i already printed theshipping label, which again I did not! Not to talk about that when I enter my account there isn’t any sale being made or any announcement of the tickets AND they told me that they had the right to charge me!
    This is the transaction ID 12951640.
    Please help me, at this pont i don’t care if i recevieve the money or not, i just do not want to be charged again!

    • Hi Alexandra,

      I’m sorry to hear about your experience with Viagogo, I truly can’t advice on this situation as we can’t get a hold of them either.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Alexandra

        Thank you anyway!
        Bu things have changed now! I received the tickets and was able to ship them with UPS through viagogo, although last minute I was assured by the UPS delivery guy that the buyer would receive the tickets.
        However, the sale disapeared from my account and now I received an e-mail saying that I hadn’t shipped the tickets so it was impossible for the buyer to received them, and that I could be charged for it!
        At this point i just wanna know if they could stil charge me if for example i cancel my credit card?
        Thank you

        • Hi Alexandra,
          I really don’t know if they can charge you, but it makes sense that they have reserved your credit card to ensure they can charge you as a seller for not delivering the tickets on time.

          If I were you, I would consider contacting your credit card company and order them not to accept any payment to Viagogo.
          Maybe even cancel your credit card if you have no other choice.

          Best,
          Joseph
          Ticket-Compare.com Team

  • Julie Casey

    Julie Casey
    I have bought Celine Dion tickets with Viagogo & immediately I purchased them got totally ripped off Tried to sell them back but would have lost about £150!!! Now the event has been postponed due to personal reasons will not be able to attend further event in the future but can I get to anyone to speak to ? NO!!! Really dont know what I’m going to do! Tried for 3 hours yesterday but no way around it cant get to anyone to answer my questions just a stupid question & answer system that is rubbish !!! Any advise what can be done ????

    • Hi Julie,

      I’m sorry to hear about your experience with Viagogo, I truly can’t advice on this situation as we can’t get a hold of them either.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Beth

    Anyone that can help please reply..

    I bought tickets today for queens of the Stone Age for this November but I have been told they do not go on sale until Wednesday, does anyone know if there is a pre sale today and if my tickets will be real? I just spent lots of money so really worried!

    • Hi Beth,
      It could be that the tickets you bought are real and will actually be sent to you.
      Some ticket brokers advertise on platform such as Viagogo based on their know-how of getting tickets to high-profile events, even if the official sale hasn’t started yet.

      Best,
      Joseph
      Ticket-Compare.com Team

      • Beth

        That’s what I am hoping! Do you know how I can find out? I just don’t want it to get to the day before the event and be told they’re invalid! And I would also buy more when they officially go on sale Wednesday!

        Thankyou

        • Hi Beth,

          Unfortunately, I don’t think you have a way to find out.

          Best,
          Joseph
          Ticket-Compare.com Team

  • Carol Mullins

    I have just purchased three tickets for proms for my partners birthday and my daughter too . I have paid £88 a ticket plus £30 fee plus Vat . Total price £370 . Yet when i downloaded the tickets they are £43 each. this is absolutely ridiculous to be charged £370 instead of £129 plus £90 fees which i dint mind paying in fact. I saw the price was too high so i tried to cancel these tickets and i couldnt . I am now so upset as my partner will see the price i have paid and the ticket price and he will be livid with me. I want to pay the ticket price and fees and VAT but its simply a rip off to be charged £88 for a ticket which is £43. I have tried to contact customer service but i just cant get through. I am so upset…and i am going to be really told off. Please can someonecontact me for my overpayment on the tickets. Thank you

    • Hi Carol,

      I don’t think there’s anything you can do at this point, as you purchased those tickets and you knew the price you were paying.

      It’s very upsetting to see that the original price was half the price, but if you could have bought those tickets at this price you wouldn’t have gone to Viagogo.
      Usually the original tickets get out of stock long before you have a chance to buy them.

      Best,
      Joseph
      Ticket-Compare.com Team

  • Wendy Stewart

    I bought two tickets for Steely Dan and the Doobie Bros at the O2 Arena at the end of October through Viagogo. In the meantime a friend got two better tickets through Ticketmaster. My tickets are surplus so I decided to re-sell them through Viagogo’s site.
    I listed them and have received an e mail from Viagogo confirming they are listed. But when I go into my listings on the site they are not there. I am also concerned because I do not actually have the tickets they were to be released by PDF 3 days before the event but the site keeps telling me to upload the tickets which I cannot do as I do not have them. I went onto the so called help site – it tells me the reason I cannot see the listing is because I have put the wrong e mail address and I should edit it. I went in to edit it and it is the correct and only email address I have – so that was rubbish. I tried to ring them but nobody will speak to me as I am not within 72 hours of the event. So I am a bit stuck. Looks like £225 down the Swanee. Not happy at all.

    • Hi Wendy,

      Thanks for sharing your experience with Viagogo, I hope you’ll find a way to redeem those funds.

      Best,
      Jospeh,
      Ticket-Compare.com Team